- SAIC (Germantown, MD)
- …to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems + Document, maintain, upgrade and replace ... prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues + Research, resolve, and… more
- General Dynamics Information Technology (Washington, DC)
- …and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/ II support + Maintains a professional attitude and appearance ... follows-up on customer support problems, provides timely and professional Desktop support to users. You will be interfacing with users, therefore you should… more
- TEKsystems (Arlington, VA)
- …IAT II Certification (eg CompTIA Security+ CE) is required! Description: As the Desktop Support Technician, you will act as a model of customer service ... Government personnel in the Pentagon, CPK5, Arlington, and CG1. Tier 2, M-F regular day shift hours. In assuming...or Novell CNE * Certification: CompTIA Security+ , HDI Desktop Support Manager or A+ related certifications… more
- General Dynamics Information Technology (Sterling, VA)
- …+ Operating and executing scripting skills in PowerShell or Python + Providing Tier 3 and above support as needed (troubleshooting, problem resolution ... Trust/Other Required:** None **Job Family:** Systems Engineering **Skills:** Virtual Desktop ,Virtual Desktop Infrastructure (VDI),VMware VDI **Certifications:** CompTIA… more
- Indigo IT, LLC (Ashburn, VA)
- …leveraging managed/targeted collections and enterprise deployment/patching cycles. + Perform Tier II /III troubleshooting of issues affecting client workstation ... Desktop Engineer- Application Packager Ashburn, VA Remote POSITION...and provide documentation review and edits as needed to support the platform. + Stay abreast of new technology… more
- Chenega Corporation (Arlington, VA)
- …services in Cybersecurity, Systems Engineering and Integration, IT Operations Support , Software Development, and Program Management. Job Title: Tier ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), … more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...Server 2008 and above. + Advanced knowledge of supporting/managing desktop operating systems. + Experience in Email Administration, including… more
- ManTech (Mclean, VA)
- …engineering and/or application development to restore service and/or identify problems. + Support desktop installations and refresh, which includes the physical ... but are not limited to:** _Helpdesk:_ + Performing remote desktop triage and system repair using remote tools. +...troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support . + Providing basic user… more
- ManTech (Mclean, VA)
- …and demands. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Providing basic user training in support ... is seeking a motivated, career and customer-oriented **Enterprise IT Support Officer (EITSO)** to serve on a **Dedicated ...depending on the office being supported. + Performing remote desktop triage and system repair using remote tools. +… more
- ManTech (Mclean, VA)
- …and demands. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Providing basic user training in support ... is seeking a motivated, career and customer-oriented **Enterprise IT Support Officer (EITSO) to serve on a Dedicated ...depending on the office being supported. + Performing remote desktop triage and system repair using remote tools. +… more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support ... continues to grow. We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to... of off-the-shelf applications and office products Performing remote desktop triage and system repair using remote tools. +… more
- ManTech (Mclean, VA)
- …demands. + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support . + Providing basic user training in support ... is seeking a motivated, career and customer-oriented **Enterprise IT Support Officers (EITSO)** to serve on a team of...of off-the-shelf applications and office products. + Performing remote desktop triage and system repair using remote tools. +… more
- Gama-1 Technologies (Silver Spring, MD)
- …surge support to other teams as needed during times of surge (this will include desktop Tier II activities or Tier III activities) + Create Standard ... printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Provide IT support for remote customers using government-approved… more
- Chenega Corporation (Oakton, VA)
- …10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with Installing, ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- Indigo IT, LLC (Ashburn, VA)
- …and internet-based devices. The ideal candidate will work collaboratively with various teams providing Tier II /III support to end users through the effective ... delivering exceptional customer support . ESSENTIAL FUNCTIONS/RESPONSIBILITIES: + Perform Tier II /III troubleshooting of escalated issues pertaining to client… more
- ManTech (Herndon, VA)
- …+ Ability to identify and document areas of process improvement or enhancement + Desktop troubleshooting, desktop support , migration of IT equipment, and ... system administration for the Jira ticketing system + Execute Tier 1 and 2 Help Desk activities including the...Subversion, Zephyr) **Require** **d Qualifications** **:** + 4+ years desktop support experience and Microsoft Server Experience… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- General Dynamics Information Technology (Arlington, VA)
- …travel may be required. **Performance shall include:** Provide Tier I, II , and III system administration support . Monitor authentication, email, file/print ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Computer Hardware, Desktop Computers,System Administration **Experience:** 5 + years of related… more
- William C Brown Inc (Arlington, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... a Systems Administrator to join our team and to support our Intelligence customer in Arlington, VA . Maintains...business processing requirements. Job Duties: * Systems administration of desktop and server systems connected to local and wide… more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2, incident ... unified communication (UC) services. **More About the Role:** + Tier 2 - Provides more in-depth customer support...** ** **DOD 8570 Certification** **Required:** + Current IAT II - CCNA or industry equivalent **Clearance Requirement:** +… more