- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington, DC_ **ID**… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + ... + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- SAIC (Washington, DC)
- …begin an exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to ... seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician t to join our team...resolve tech issues that exceed Tier 1 level support. + The candidate must provide… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Red River (Chantilly, VA)
- …opportunities we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2) and take the lead in an exciting ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- Leidos (Chantilly, VA)
- …for the following: + Lead and manage the operation of a 24/7/365 Tier II IT help desk that works with users to resolve their issues with using the AOS ... ASP suite of capabilities, products, and services. + Leads operations and maintenance effort for the AOS ASP suite of capabilities, products, and services. + Coordinates and performs software problem analysis, requirements analysis, design, modification,… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II **...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II ** for... I, such as surges in high call volume, Tier II resource may be partially or… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately. What we are expecting… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately What we are expecting from… more
- Gama-1 Technologies (Silver Spring, MD)
- …mobile devices, printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote ... + The ability to obtain a security clearance + At least 5 years of Tier II onsite and remote support experience in a medium to large networked environment +… more
- Insight Global (Herndon, VA)
- Job Description A client in the Reston, VA area is seeking a TSSCI Cleared Tier I Service Desk candidate to support a federal program. Candidates will be ... ensure customers receive the highest level of customer support. Help customers overcome tough challenges through monitoring and performance...documenting skill * Must have Security+ DoD 8570 Level II * TS/SCI clearance * Good to have experience… more
- COMSO, Inc (Columbia, MD)
- …devices, mobile devices, etc + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... Linux Systems Administrator II (TS/SCI w/ Polygraph) Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+21046) Job...with patching and Nessus scans + CWIP: IAT Level II Certification, IA Baseline Certification in Linux, Unix, Windows,… more
- Stratus Solutions (Columbia, MD)
- …devices, mobile devices, etc. * Provide Tier 1 ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis, and resolution ... of problems * Provide support for the escalation and communication of status to agency management and internal customers * Provide support for the dispatch system and hardware problems and remains involved in the resolution process * Configure and manages UNIX… more
- General Dynamics Information Technology (Columbia, MD)
- …to end-users for PC server, mainframe applications, and hardware. + Handles problems that the first- tier of help desk support is unable to resolve. + May ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,IT Hardware **Experience:** 10 +...environment and initiate fix actions or problem escalation to Tier II / Tier III admins. +… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- CACI International (Washington, DC)
- …of Travel: Local * * * CACI has an immediate opening for VIP Support Specialist ( Tier II ), who will be responsible for ensuring an outstanding level of customer ... service by providing direct Tier II Customer Service Center support to...the JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of… more