- WTW (Tempe, AZ)
- …action plans for workforce challenges. + Collaborative with forecasting, scheduling and Real Time Analyst team to identify staffing adjustments based on ... **Description** The Workforce Planning Specialist is responsible for forecasting, scheduling, and optimizing...peak seasons. This role collaborates with leadership, operations, and WFM teams to balance service levels, efficiency, and employee… more
- Chewy (Phoenix, AZ)
- …yourself to better Chewy as a whole! + Learn to Execute the Fundamentals of Real Time Management + Support other assignments as directed **What you'll need:** + ... **Our Opportunity:** The CS Workforce Specialist role is an individual contributor that supports...communication on approval/denial of requests + Monitor and process real - time adherence, including generation of real… more
- Chewy (Phoenix, AZ)
- **Our Opportunity:** As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time ... of Customer Service performance results. + Oversee and manages real time response to events such as...notification and occurrence reporting. + Collaborates with Operations and WFM teammates to identify areas of innovation and continuous… more