- General Dynamics Information Technology (Annapolis Junction, MD)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Digital Services Customer Facing Senior Manager Deliver ... simple solutions to complex problems as a Digital Services Customer ...management of customer - facing enterprise IT services . + Ensure service levels meet or… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Job Description:** SharePoint Software Developer We are seeking a highly skilled and experienced Digital Services Customer Facing Senior Manager to ... lead a team responsible for engineering and operationally managing customer - facing enterprise IT services . This critical role involves overseeing the… more
- Humana (Annapolis, MD)
- …privacy settings across all channels. Ensure preference management integrates seamlessly across digital systems and adjacent customer - facing platforms to ... strategy. **Use your skills to make an impact** Connected customer experiences across every channel-touchpoint, sales, service ,...(MBA desired ). + 12+ years of experience in digital customer experience, digital marketing… more
- CACI International (Annapolis Junction, MD)
- …Delivery Management:o Oversee the end-to-end delivery and operational management of customer - facing enterprise IT services .o Ensure service levels meet ... Global Enterprise Services program is seeking a ** Customer Facing Senior Manager** to support its...optimize service delivery, enhance efficiency, and improve customer satisfaction.o Collaborate with stakeholders to align digital… more
- COMSO, Inc (Annapolis Junction, MD)
- …end-to-end delivery and operational management of customer - facing enterprise IT services . + Ensure service levels meet or exceed agreed-upon metrics and ... Customer Facing Senior Manager (TS/SCI w/...customer satisfaction. + Collaborate with stakeholders to align digital services with business objectives and technological… more
- Orion Consortium (Annapolis Junction, MD)
- …end-to-end delivery and operational management of customer - facing enterprise IT services . + Ensure service levels meet or exceed agreed-upon metrics and ... improve customer satisfaction. + Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical… more
- Wolters Kluwer (Baltimore, MD)
- …+ Ability to understand and process technical detail and simplify this into customer facing messaging and illustrations. + Demonstrated ability to perform well ... deliver a successful P&L for the growing portfolio of Digital Lending SaaS products and services . Wolters...in customer - facing presentations and pitches. + Strong ability… more
- Cengage Group (Baltimore, MD)
- …Ensure correct digital product setup and fulfillment, focusing on enhancing the digital customer journey. + Obtain Root Cause Analysis for major technical ... outages and translate into customer facing documentation + Use administrative tools...technology company serving millions of learners, provides affordable, quality digital products and services that equip students… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …end-to-end delivery and operational management of customer - facing enterprise IT services . + Ensure service levels meet or exceed agreed-upon metrics and ... improve customer satisfaction. + Collaborate with stakeholders to align digital services with business objectives and technological advancements. + Provide… more
- Iron Mountain (Annapolis, MD)
- …and a track record of delivering complex continuous improvement projects for customer facing operations. **Responsibilities** + Serve as a subject matter ... We provide expert, sustainable solutions in records and information management, digital transformation services , data centers, asset lifecycle management, and… more
- HealthEdge Software Inc (Annapolis, MD)
- …support forstate-of-the-arthealthcare applications. The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with ... range of technologies combined with deep knowledge ofHealthEdge'sproducts toprovideexceptional customer support. **The Product:** _With_ _HealthRules_ _Payer,_ our integrated… more
- T. Rowe Price (Owings Mills, MD)
- …work experience. Preferred + Project management skills + Leadership experience + Digital strategy experience + Customer -centric design + Analytical skills ... premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The… more
- Cengage Group (Baltimore, MD)
- …new and existing capabilities, features and products + Develop and promote customer - facing events and presentations to drive activations, sales conversions, and ... customer usage + Create and manage customer - facing product information and content for priority...technology company serving millions of learners, provides affordable, quality digital products and services that equip students… more
- Highmark Health (Annapolis, MD)
- …from brand + 1 year writing for mobile and web applications, preferably consumer facing **Preferred** + 1 year creating digital content in highly regulated ... establish and maintain copy excellence across our Highmark Health digital products and apps. In this role, you will...and reimagine how we do business to deliver superior customer experiences. + Foster collaboration by involving others as… more
- CDM Smith (Towson, MD)
- …primarily in support of military programs and civil infrastructure projects. As a global full- service firm, CDM Smith's has been serving USACE for over 30 years and ... Smith's core competencies with USACE priorities. As a Client Service Leader, you will work collaboratively within our federal... Leader, you will work collaboratively within our federal services team to develop business plans to solve USACE's… more
- Deloitte (Baltimore, MD)
- …opportunity to problem solve and troubleshoot with clients and lead multiple tasks. The team Digital Customer Our Digital Customer team focuses on ... with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service + Salesforce | Deloitte unleashes the powerful… more
- Constellation (Baltimore, MD)
- …in a customer facing role, such as sales, sales support, customer service , or account management experience, with an emphasis on outbound customer ... targeted customers to drive them to the Arise Energy digital customer acquisition platform. Responsibilities will include:...Arise Energy is a new and dynamic approach to customer acquisition and self- service energy purchasing. The… more
- SHI (Annapolis, MD)
- …a Home Office setup as determined by Stratascale management. **About Us** As a digital and cybersecurity services company, Stratascale exists to help the Fortune ... discipline for client initiatives in the form of technology solution and service offering delivery + Proactively identify customer needs/requirements through… more
- Deloitte (Baltimore, MD)
- …support sales pursuit teams and participate in client presentations. The team Our Digital Customer team focuses on designing and implementing sales and ... with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service + Salesforce | Deloitte unleashes the powerful… more
- Cengage Group (Baltimore, MD)
- …completion rates and obtain feedback from employers. + Participate in B2B customer - facing presentations to help drive program adoption, build confidence, comply ... global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills… more