- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...to service level variations by working with client and operations management to match staff to demand and/or reallocate… more
- Evolent (Phoenix, AZ)
- …Recovery:** Knowledge of disaster recovery processes to ensure business continuity. + ** Workforce Optimization :** Experience with Workforce Optimization ... Evolent's IT Change Management and Incident Management processes. + **Performance & Optimization :** Partner with contact center operations to analyze business… more
- US Bank (Tempe, AZ)
- …We are seeking an experienced and highly motivated **Senior Process & Roles Analyst ** to support process design, optimization , and implementation efforts within ... influence best practices, and recommend innovative solutions to improve operations . Ideal candidate will possess excellent problem-solving and critical-thinking… more
- Chewy (Phoenix, AZ)
- **Our Opportunity:** As a CS Real Time Analyst , you will manage CS Operations , Customer Experience, and Agent through a combination of real time performance ... utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will provide… more
- General Motors (Phoenix, AZ)
- …stakeholders in GM's Marketing organization to ensure objective performance evaluation and optimization of media strategy. This senior data scientist will assist in ... any forum, tailoring delivery to a wide range of stakeholder levels from analyst to senior executive. **Your Skills & Abilities (Required Qualifications)** + 5+… more