- Republic Services (Phoenix, AZ)
- …the department to meet established performance standards and KPIs. The RTM Analyst analyzes real - time center and agent performance to identify, adjust and ... staff productivity and adherence goals. **PRINCIPAL RESPONSIBILITIES:** + Monitors real - time performance of call volume,...REQUIREMENTS:** + Minimum of 1 year of real - time management experience in a contact center … more
- Lincoln Financial Group (Phoenix, AZ)
- …Role at a Glance** We are excited to bring on a **Manager** to join the Call Center supporting our Retirement Plan Services organization to work in a remote ... Details_ As a Manager within the Retirement Plan Services Call Center , you will manage an assigned...retain, develop, and coach staff via a culture of real - time performance feedback _Nice-to-haves:_ + Retirement plan… more
- Chewy (Phoenix, AZ)
- …or equivalent experience + Proven understanding and competency of real time management of a contact center including handling agent availability, forecast ... **Our Opportunity:** As a CS Real Time Analyst, you will lead...assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact… more
- TEKsystems (Phoenix, AZ)
- …one of the country's largest firms! What We're Looking For + Minimum 2-3 years fast-paced call center experience + 3+ years working with any kind of insurance + ... to provide a positive customer experience for our caller Schedule This position is full- time and on-site in Phoenix, moving to a hybrid schedule after 5 months.… more
- Allied Universal (Phoenix, AZ)
- …plan, employee assistance programs, company discounts, perks and more for most full- time positions! **Pay Rate: $18.33 / Hour** **We offer flexible pay options ... like Weekly Pay and DailyPay** **Permanent, Full Time , Excellent Benefits, Career Progression** **Paid Training** **Free Uniforms** As a Security Guard, you will… more
- HomeSafe Alliance (Phoenix, AZ)
- …of measuring a CCS productivity contact center metrics (ie Average Handle Time , After Call Work, Unavailable Codes). + Complete outbound communications to ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...household goods shipments are picked up and delivered on time . With cutting-edge technology and proven logistics expertise, we're… more
- Humana (Phoenix, AZ)
- …The WFM Analyst - Scheduling will manage all scheduling processes in support of call center operations to achieve optimal resource utilization in accordance with ... service performance goals and objectives. This position requires analysis of call center workload and schedule generation utilizing workforce management software… more
- American Express (Phoenix, AZ)
- …inbound service level objectives are being achieved: monitoring call volumes & queues based on real time call arrival and real time staffing ... levels across the network. + Recommend Best Time to Call times making sure that...Contact Center resource, forecasting, planning techniques including Real Time Adherence such as Pulse and… more
- Banner Health (Phoenix, AZ)
- …patient and employee satisfaction while promoting safety and retention. Serves as a real - time resource and assists with clinical expertise for unit staff and ... Manager** for the **Operating Room at Banner University Medical Center Phoenix** , you will bring your leadership experience...an impact on our patients at such an important time in their lives. You will be a leader… more
- Banner Health (Sun City West, AZ)
- …Matrix/Clario monitoring + Chart audits (Moderate Sedation Audits) + MI Tool Audits in real time + Stock Supplies in procedural areas, other department areas if ... balance, and boosting employee engagement.** **SCHEDULE DETAILS:** + Full Time / 36 Hours + Thursday, Friday, Saturday + 7:00pm...7:00pm - 7:30am **LOCATION:** + Banner Del Webb Medical Center -14502 W. Meeker Blvd., Sun City, AZ 85375 **PREFERRED… more
- TEKsystems (Phoenix, AZ)
- …Account View Skills: Customer service, Technical support, troubleshooting, Customer support, Crm, call center , phone support, product support Top Skills Details: ... proprietary systems, not tech support/help desk). Need to have call center , excessive customer service experience, and...the backbone of customer support and empathy, taking the time to walk someone through complex navigational issues someone… more
- TEKsystems (Phoenix, AZ)
- …above 90%) Wrap Time : should be 1-3 Mins kills: Customer service, Call center , Mortgage, Loans, financial services, Data entry, Customer support, Finance, ... Banking, Closing Top Skills Details: Customer service, Call center , Mortgage, Loans, Financial services Additional Skills & Qualifications: Attention Recruiters:… more
- IQVIA (Phoenix, AZ)
- …this role provides strategic client management, coupled with virtual program call center oversight and management. **Primary Responsibilities:** + Determine ... experience, you can help deliver medical breakthroughs in the real world. The Program Manager manages the relationships with...overtime to limit company expenses + Monitor and verify call center staff phone calls with patients,… more
- USAA (Phoenix, AZ)
- … center operations, specifically in workforce management (WFM) and/or call routing technologies. Performs the discovery, delivery, and performance of digital ... one to build a great experience and make a real impact for our members. We believe in our...skilled **Digital/Technical Product Manager-Mid Level** to join our Contact Center Technologies team. This role will bridge the gap… more
- Zoom (Phoenix, AZ)
- …Designing and implement monitoring systems for trunk status and utilization. Building real - time monitors to detect carrier issues, config alerting, analyze ... infrastructure that connects Audio Conferencing, Zoom Phone and Zoom Contact Center . By employing robust operational and monitoring strategies, they guarantee the… more
- Banner Health (Phoenix, AZ)
- …patient centered nursing care for designated patient populations by serving as a real - time clinical expert for unit staff and physicians for escalated ... an active and engaged change agent. This is a **full- time opportunity, working Monday - Friday, varied hours** ....opportunity, working Monday - Friday, varied hours** . Leadership call may be required. The preferred candidate for this… more
- General Motors (Phoenix, AZ)
- …are seeking a highly skilled and experienced Hands-On Technical Lead to join our AI Center . The ideal candidate is a Data Scientist with a proven track record of ... deploying real -world AI applications at scale in large organizations. This...trends, and advancements, bringing innovative ideas to the AI Center . + **Cross-Functional Collaboration:** Work closely with data engineers,… more
- TEKsystems (Phoenix, AZ)
- …Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, ... officer. The Customer Experience Specialist will: Operate in a Call Center environment as a customer success...thinking, problem solving, mathematical skills and sound judgment Effective time management skills to deliver work on time… more
- Pearson (Phoenix, AZ)
- …in India, and additional temporary Dev and QA consultants. Roughly 2/3rds of your time will be writing code as an individual contributor and the other 1/3rd of ... your time will be on leadership and supervision tasks. You...Scrum Master of the Agile team + Release and On- call duties -- Participate in release deployment activities and… more
- Quality Technology Services, LLC (Phoenix, AZ)
- …sites + Develop and manage utility engagement strategies for each utility, including call trees and contact plans; coordinate and execute the plans with relevant ... + Able to travel up to 50% of the time or as needed to support relationship building and...when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have… more