- Brink's (Louisville, KY)
- …practice KNOWLEDGE, SKILLS & ABILITIES: The competencies required for success in the Customer Success Agent role include: + Interpersonal Savvy - Relates ... equal opportunity to participate and grow. Job Description Job Description: As the Agent , Customer Success under the general guidance of the Supervisor, … more
- PPL Corporation (Louisville, KY)
- …and digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service, grid operations, predictive maintenance, ... and digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service, grid operations, predictive maintenance,… more
- GE Appliances, a Haier company (Louisville, KY)
- …and deliver scalable AI use cases that improve contact deflection, agent productivity, and customer satisfaction-including virtual agents, intelligent routing, ... and non-technical stakeholders. + Proven ability to act as a change agent -leveraging technology to drive measurable operational improvements, customer experience… more
- Anywhere Real Estate (Louisville, KY)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... friction and simplifying the transaction process. The key to success in this role is the ability to multitask,...timely, efficient, and accurate manner. + Collaborate closely with agent services department, agents and/or other third parties to… more
- Seek Now (Louisville, KY)
- …as strong as its weakest link + Customer Advocate - you deliver excellent customer service to every homeowner, agent , and client you encounter Whom You are ... Company Story: Seek Now is a customer experience-technology company leveraging a network of professional...you understand how critical your role is to the success of our business and yours, so you show… more
- Anywhere Real Estate (Louisville, KY)
- …compliance with client policy + Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent + Serve as a ... resource for the Cartus consultant and customer for agent /brokerage issues **Critical Dimensions** :...and tools & technology that help to fuel their success in a competitive real estate environment. Anywhere Real… more
- Anywhere Real Estate (Louisville, KY)
- …: Team Supervision: Lead a team of Regional Support Leads to drive team success . This includes: + All aspects of hiring, interviewing and on-boarding + Staff ... the "knowledge expert" of a non-CES deal. + Identify customer needs and take proactive steps to maintain positive...manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as… more
- Anywhere Real Estate (Louisville, KY)
- …**Team Supervision:** Lead a team of Escrow Support Specialists to drive team success . This includes: + Manage capacity and workflow of each Specialist. + All ... steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective...to employees through coaching and training to further their success and a willingness to motivate staff; a leader… more
- Molina Healthcare (Louisville, KY)
- …Genesys Cloud** to deliver a **unified "single pane of glass" agent experience** , enabling efficient workflows, contextual insights, and personalized interactions. ... measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction. **Operations, Engineering & Service Excellence** + Provide… more
- Humana (Louisville, KY)
- …solutions and proofs-of-concept (POCs) that improve associate productivity, enhance customer engagement, and advance operational efficiency. This role will guide ... the design, development, and deployment of scalable, AI-powered solutions to automate agent workflows and improve enterprise operations. + Architect and scale AI… more
- H&R Block (Louisville, KY)
- …successful. It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns + 5+ years of experience in ... additional products and services + Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your… more