- Insight Global (Deerfield Beach, FL)
- …queue management to achieve CSPi's SLAs in a timely manner and provide Quality Assurance standards for work performed and where applicable, train staff/client ... only be servicing for 2 accounts of theirs. The Senior L2 Engineer works under the direction...service tickets, time, and expenses in CSPi's Professional Service Automation (PSA) tool, ConnectWise Informs management and key client… more