- IntelliDyne (Falls Church, VA)
- Deputy Call Center Manager Location: Falls Church, VA Status: Exempt Clearance: Secret About the role IntelliDyne is seeking a highly motivated and experienced ... Call Center Deputy Manager to lead our...Active DOD Directive 8570 compliance certification at IAT Level II is required (such as Security+) + Active DOD… more
- TekSynap (Washington, DC)
- …and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as the ... deployment ensuring systems are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. + Use remote diagnosis… more
- Brivo (Bethesda, MD)
- …case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + Fluency in ... Summary The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as… more
- Amentum (Springfield, VA)
- …at this work location. 1+ years' experience in: + Supporting a call center /case management environment providing Tier II or Tier III support to address ... will bring at least one years' experience managing queues in a call center environment. Work includes identifying, researching, and resolving questions/issues… more
- TekSynap (Arlington, VA)
- …management systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other ... desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + Implement and maintain… more
- TekSynap (Andrews Air Force Base, MD)
- …day‐to‐day operations as needed or assigned by the site lead + Support on- call rotation schedule **REQUIRED QUALIFICATIONS** + Currently possess an active DoD Secret ... security clearance + Active IAT II certification + Active CCNA Certification + Bachelor's degree...+ Experienced with Cisco ISE and Cisco Cisco Catalyst Center Network Management (FKA Cisco DNAC) + Experienced with… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, diagnosis, and ... problems on internal and customer systems and escalate problems to Tier II /III support as per Standard Operating Procedures. + Escalate and communicate customer… more
- CACI International (Springfield, VA)
- …architects, and technical service lanes. + Incident support and participation in on- call rotation during off hours and weekends. + Create and maintain documentation: ... in performance tuning and optimizing storage and backup environments and data center migrations and storage replication technologies. + Senior level experience with… more