- City of New York (New York, NY)
- …for a Director of User Support to manage the FISA -OPA User Support Center , which includes both the HR/Payroll and FMS /PIP Help Desks. Under the supervision ... Finesse Interactive Voice Response (IVR) by working with other FISA -OPA units and the Office of Technology and Innovation... call metrics and apply analysis to optimize call center efficiency and enhance customer experience.… more