- WM (Windsor, CT)
- …issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to ... approximately 600 dedicated employees, a state of the art customer management system, and the goal of expanding into...is helping WM transform our industry. **1+ years of call center experience** **Problem Solving and Behavioral… more
- Zurich NA (Hartford, CT)
- Claims Call Center Representative 116763 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers ... Customer Care Professionals to join our dedicated contact center team in October 2024. If you are passionate...down Preferred Qualifications: + 6 months or more of call center experience + Strong data entry… more
- Trustmark (Hartford, CT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. ... and communities. Responsible for responding to high volume of inbound client/ customer requests and inquiries by providing information, processing basic customer… more
- CVS Health (Hartford, CT)
- …May track and trend data. Coaches, trains and assists in the development of call center staff, as required. + Participates in and/or leads special ... Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and… more
- Merck (Hartford, CT)
- **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's ... health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the… more
- CVS Health (Hartford, CT)
- …- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...between 8:00am to 5:00pm CST The role of the Customer Service Representative is to be a… more
- American Red Cross (Springfield, MA)
- …(Job Overview):_** The American Red Cross' Service to the Armed Forces Hero Care Center , serves military members and their families worldwide, 24 hours a day, 365 ... days a year, 7 days a week. Hero Care Center caseworkers are available 7 days a week, 24...military community required + At least one year of customer focused experience + Candidates must have the ability… more
- Highmark Health (Hartford, CT)
- …+ None **Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None ... of support from a senior customer service representative , frequently utilizing the knowledge center , answering... service representative , frequently utilizing the knowledge center , answering customer inquiries. + Routinely responds… more
- CAI (Hartford, CT)
- …issues, including claims and continuity of care. + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties. + ... Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Customer Service Representative , you will provide first level support and resolution to… more
- Highmark Health (Hartford, CT)
- …+ 6 months of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a ... person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that… more
- Bombardier (Windsor Locks, CT)
- …Assistance Program **What are your contributions to the team?** Field Service Representative located at the Hartford, Connecticut Service Center + Provide ... and for aircraft in work, as needed and on call , at your designated Bombardier Service Center ...hours a day, 7 days a week to assist customer and / or Service Center issues… more
- The Cigna Group (Bloomfield, CT)
- …+ Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one- call resolution. + Attend 100% of ... under HIPPA and PHI, and secure confidentiality for each call + Accept multiple back-to back calls utilizing various...screens, and properly enter all patient, provider, and imaging center data + Follow the complete formal script pathway… more
- CVS Health (Hartford, CT)
- …to gather information while on a call + Experience in highly transactional call center environment + Excellent customer service and critical thinking + ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...sponsors. Triages resulting rework to appropriate staff. Provide excellent customer services for high volume in bound provider calls… more
- Eversource Energy (Windsor, CT)
- …dedicated, diverse, and engaged employees is passionate about providing a superior customer experience\. We are committed to our communities, the environment, and ... of opportunities to further your career, whether it's in customer service, the skilled trades area or a corporate...between MA/CT/NH as necessary\. Representatives are expected to be on\- call and work extended hours as well as mandatory… more
- Conviva (Hartford, CT)
- …(speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability ... incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs varied activities and moderately complex administrative/operational/ customer… more
- US Bank (Hartford, CT)
- …Sells products and services to existing and prospective customers in a centralized call center environment. Receives inbound sales calls. Discusses and assesses ... ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes...goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products,… more
- HomeSafe Alliance (Hartford, CT)
- **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military ... seeking Customer Care Specialist's to support the Customer Care contact center by providing immediate...the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call… more
- The Cigna Group (Bloomfield, CT)
- …project. **Qualifications:** + High School Diploma required + At least 2-5 years experience in Call Center Service. + Knowledgeable in Medicare Part B, D, & C + ... communication skills. + Strong experience in the areas of customer service. + Proficient in Microsoft Office including Outlook,...to and affinity for delivering the highest level of customer service. If you will be working at home… more
- HomeSafe Alliance (Hartford, CT)
- …requirements for processing customer orders. + May function as a designated representative for designated accounts. + May lead and train other customer ... remotely. + The role requires strong business acumen of a REMOTE contact center and customer relationship reporting and understanding and interpreting trends of… more
- Fresenius Medical Center (East Hartford, CT)
- …patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients. + ... provided. Provides regular communication to management regarding program status, customer service issues, and obstacles affecting the referral and admissions… more