- Cleo (Hartford, CT)
- ** Escalation Manager ** Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ ... we have experienced tremendous growth over recent years. The Support Delivery Escalation Manager is a highly motivated professional responsible for overseeing… more
- Hartford HealthCare (Farmington, CT)
- …circumstances, with 24/7 accountability. o Availability to respond to severe incident escalation by on-call manager . o Healthcare experience desirable * Ability ... latitude is expected in this position. The Systems Engineer reports to the Manager of Systems Engineering. This role is regarded as a technical expert responsible… more
- Sunrun (Hartford, CT)
- …belonging. **Sunrun is seeking a highly collaborative and proactive Sr. Affiliate Experience Manager to join our Affiliate Partner team. This role is responsible for ... and end consumers into operational frameworks.** **The Sr. Affiliate Experience Manager will utilize their B2B2C expertise to analyze customer experience metrics… more
- System One (Hartford, CT)
- Technical Customer Service Account Manager Lead **Employment Type:** Contract/Temp **Date Posted:** 9/24/2024 **Location:** Remote **Pay Range:** $40.00 - $55.00 per ... customer complaints and facilitate resolution and act as the escalation point for other + Handles all data recalls...and support with any service-related issues that result in escalation + Own large and specialty projects for the… more
- Insight Global (Waterbury, CT)
- Job Description Insight Global is looking for a Customer Success Manager for a company that is a rapidly growing e-commerce company in the Home & Garden sector that ... platforms, while monitoring online forums for any concerns. - Escalation Handling: Manage and refine the escalation ...- Escalation Handling: Manage and refine the escalation process, ensuring quick resolutions within 24 hours. -… more
- Lumen (Hartford, CT)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... understand and implement sold solutions. + Provide critical date management and escalation support to meet committed delivery objectives. + Validate order details… more
- Cleo (Hartford, CT)
- **Technical Solutions Manager ** Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our ... and we have experienced tremendous growth over recent years. The Technical Solutions Manager will be the client's primary point of contact and accountable for the… more
- GovCIO (Hartford, CT)
- **Overview** GovCIO is looking for a Sr. Project Manager to join our Health PMO team. The candidate should have experience with a civil agency, preferably the ... team members and line managers. Reports to the Product Line Sr. Program Manager . + Manage Agile delivery model, whether Scaled Agile Framework (SAFe), Lean Kanban,… more
- The Cigna Group (Bloomfield, CT)
- **WORK LOCATION: Position is REMOTE** The **Project Manager ** is a key role that supports **Cigna's Medicare Advantage** line of business, directly addressing ... effectiveness, and service performance outcomes within their assigned segment(s). The **Project Manager ** will serve as a liaison between the National Ancillary team… more
- Hartford HealthCare (Hartford, CT)
- …service recognition programs and other common practices across the system. Contract Manager Department Description: The Legal Department provides a wide range of ... in response to feedback from leadership. Demonstrate excellent judgment in the escalation of issues to management and the management of relationships. * Provide… more
- Verint Systems, Inc. (Hartford, CT)
- …Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer ... + Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and… more
- Red Hat (Hartford, CT)
- …an enterprise-level system engineer to join us remotely as a Platform Technical Account Manager (TAM) in the Central or Eastern United States, In this role, you will ... and future Red Hat products * Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams * Complete analysis and present periodic… more
- Rocket Software (Hartford, CT)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX) with Rocket Software, you are part of ... feedback, documenting it along with any appropriate actions. + Act as a critical escalation point and technical resource for L1 to L3, escalating to the senior… more
- Takeda Pharmaceuticals (Hartford, CT)
- …company to inspire you and empower you to shine? Join us as a Manager , Site Budgeting and Contracting in Cambridge, MA or remotely reporting to the Director, ... + Partner with Study Startup, CRO and Clinical Operations teams as an escalation point for global budget escalations outside of budget parameters. + Leverage leading… more
- SHI (Hartford, CT)
- …Managersupports our Managed Services Expert Support customers. The Service Delivery Manager isresponsible for the day-to-day management of customer service delivery ... and resolution of incidents, identify trends, and review tickets prior to escalation . + May assist in recruitment processes, maintain service catalog, and develop… more
- SHI (Hartford, CT)
- **Job Summary** The Technical Account Manager on the Managed Services team serves as clients' main point-of-contact for proactive post-sales managed services ... Support, Services, and others, to address customer needs + Serving as an escalation point for customer concerns + Collaborating with the customer's SHI sales… more
- Hartford HealthCare (Mansfield Center, CT)
- …staff and patient care related activities as well as the communication and escalation of staff, patient and facility related safety concerns. * Graduate of an ... **Job:** **Behavioral Health / Psychiatry* **Organization:** **Natchaug Hospital* **Title:** * Manager Nursing Coordinator (RN) - Behavioral Health Services (per… more
- Aston Carter (Hartford, CT)
- …software, and network issues with a high sense of urgency following established escalation protocol. + Regular meetings with staff + Supervise and coach support ... staff. + Monthly one-on-one meeting with President and Chief Executive Officer + Manage IT Projects as needed + Make technical evaluations and recommendations regarding new and innovative techniques. + Oversees all help desk activities. + Manages and develops… more
- Acxiom (Hartford, CT)
- …to increase efficiency, speed or quality. + Manages the first line of escalation with the customer with regards to the projects\programs being managed. + Works ... closely with Salesforce Marketing Cloud architects and developers to create and maintain project schedules. + Leads project status, health and issue related conversations with the customer. **Requirements** + 2+ years' experience in a project management,… more
- Bank of America (East Hartford, CT)
- …challenges risk controls, governance, and culture to ensure timely identification, escalation , debate and remediation of risk across the organization **Managerial ... create a more inclusive environment that supports company D&I goals. + Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness,… more