- Travelers Insurance Company (Hartford, CT)
- …Engineering chapter for identified improvement opportunities **ServiceNow Expertise:** + Act as the Subject Matter Expert ( SME ) for ServiceNow, providing ... Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a...in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces… more
- The Cigna Group (Bloomfield, CT)
- …+ Exposure to several Service Desk support models + 2-3 years as an ITIL Process SME in either Incident , Problem, Availability or Change Management + ... (ie problems related to critical managed incidents) in the Problem Management Process Management including determination and completion of tasks including but not… more