- J&J Family of Companies (Hartford, CT)
- Senior Manager - ITSM Processes - 2406220733W **Description** Johnson & Johnson is recruiting for a Senior Manager , ITSM Process. This role ... to offer an outstanding opportunity to join our team as the ITSM Processes & Governance Senior Manager . The Senior Manager will lead in defining,… more
- Travelers Insurance Company (Hartford, CT)
- …improving production engineering practices. + Ensure alignment of engineering practices with ITSM processes . + Engage with Software Engineering chapter for ... to the team. + Leverage ServiceNow capabilities to enhance ITSM processes and workflows. + Work with...action plans to eliminate future incidents and escalates to senior management as appropriate. + Opens problems and, on… more
- Masonicare (Wallingford, CT)
- …and e nsure incidents and requests are recorded using IT Service Management ( ITSM ) software to track Service Desk and IT service delivery. This employee will ... and affected end users. + Oversee the Service Desk's ITSM tool to ensure that all teams are following...tool to ensure that all teams are following documented processes and meeting SLA and OLA, including review of… more