- The Cigna Group (Bloomfield, CT)
- …are critical to enabling differentiated, data -informed customer experiences. As a ** Voice of the Customer ( VoC ) Data Scientist** (Market Insight ... flexible, and embrace change. **Primary Responsibilities** + Deliver actionable, customer -centric insights that simultaneously improve Customer Experience (CX)… more
- The Hartford (Hartford, CT)
- …of the current and desired customer and agent experience. + Leverage data analytics: Interpret VoC data in partnership with Small Commercial ... of CX. + Utilize the Voice of Customer platform: Analyze and present data , identify...business decisions. + Develop CX-related projects and pilots: Put VOC insights into action to leverage your analysis to… more
- Under Armour, Inc. (Hartford, CT)
- …Customer Service, Salesforce Service Cloud (SFSC) and Order Management System (OMS) partners, Voice of Customer ( VOC ) team, Distribution House, and other ... and presentations to share performance trends. * Partnering with Voice of Customer ( VOC ) team...Proficient in Microsoft office applications. * Knowledgeable of CSAT data collection processes. Qualtrics experience a plus. * Innovative… more
- The Hartford (Hartford, CT)
- …the implementation of generative AI capabilities to transform business processes and services. + Puts Voice of Customer ( VOC ) and Voice of the Employee ... leads to map out current-state and maintain future-state business-process flows of customer attributes across customer -journey touch points and channels. +… more