- HomeSafe Alliance (Lansing, MI)
- …activities in their workload from assignment to delivery. You will work on the front lines to build out an exceptional customer service function and ensure an ... as a point of escalation for complex calls, "help- desk " giving real-time answers, and peer-to-peer feedback. + Ensure...of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable Codes). + Manage multiple priorities, with… more