- IHG (Los Angeles, CA)
- …**FINANCIAL RETURNS** + Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and ... activities. **PEOPLE** + Promote teamwork and quality service through daily communications and coordination with other departments. **GUEST EXPERIENCE** + Respond appropriately to guest complaints. Inform the supervisor of major problems, complaints,… more
- Marriott (Los Angeles, CA)
- …requests or issues into computer, contact appropriate individual or department (eg, Bellperson , Housekeeping), and follow up with guest to ensure their request has ... been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist… more
- Marriott (Los Angeles, CA)
- …questions, or concerns. Contact appropriate individual or department (eg, Engineer, Bellperson , Housekeeping) as necessary to resolve call, request, or problem. ... Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks.… more
- Marriott (Los Angeles, CA)
- …requests, questions, or concerns. Contact appropriate individual or department (eg, Bellperson , Housekeeping) as necessary to resolve guest call, request, or ... problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete… more
- Marriott (West Hollywood, CA)
- …questions, or concerns. Contact appropriate individual or department (eg, Engineer, Bellperson , Housekeeping) as necessary to resolve call, request, or problem. ... Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks.… more