- General Dynamics Information Technology (Falls Church, VA)
- …Secret **Public Trust/Other Required:** NACLC (T3) **Job Family:** Help Desk **Skills:** End User Support,Group Problem Solving,Information Technology ... technologies to advance the mission as an **IT Service Desk Manager** with GDIT. Your work in enterprise IT...to proactively track, monitor, and improve service delivery and end user support at the DHA. **WHAT… more
- Koniag Government Services (Arlington, VA)
- …off, and more. The Support Services Management Analyst II Senior (Editorial Assistant) will provide help desk and end - user desktop services for an office ... of approximately 500 IT users operating in both an unclassified and classified environment domestically and overseas and provide highly reliable, effective, timely and secure network support and services with minimal disruption to services and customers.… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** with GDIT. A career...focal point for customer concerns. + Provides support to end users on a variety of issues. + Identifies,… more
- System One (Washington, DC)
- IT Help Desk Support **Employment Type:** Full...and deal with password issues. + Provide training to end user on using the system, hardware, ... records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s)....Security Concepts. + Able to provide technical support to end user remotely and quickly + Able… more
- Ensono (Washington, DC)
- …+ End User Mobile Device Management, specifically InTune + End User Windows Device Security + Service Desk + IT Asset Management + Remote workplace ... Product Manager, End User Support & Security ServicesRemote...services that meet highly regulated client business requirements and help ensure they remain secure and compliant + Prepare,… more
- General Dynamics Information Technology (Washington, DC)
- …of experience providing end - user support services. In addition, the Help Desk Managerwill have four (4) years of experiencemanaging a large, distributed ... None **Public Trust/Other Required:** Other **Job Family:** Information Systems Management **Skills:** Help Desk Management, Help Desk Support,Information… more
- Excentium (Falls Church, VA)
- Help Desk Technician Summary Title: Help...communication or through telephone contact with the client or end user . + Addresses and resolves incidents ... Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a...customer issues with a professional attitude. + Ensures the end -to- end customer experience and provides a single… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington,...and hands on assistance + Provides on-site support to end users on a variety of issues + Identifies, ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...identify and correct core problem + Simulates or recreates user problems to resolve operating difficulties. + Recommends systems… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as...States and Territories. ITCS provides a wide range of end user technology support services to House… more
- Leidos (Rockville, MD)
- …**Nuclear Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All support is provided via phone, ... exciting opportunity to use your experience to support an End User Customer Support program under the...support to our clients. **Primary Responsibilities** **:** + Provides Help /Service Desk support to end … more
- General Dynamics Information Technology (Washington, DC)
- …team to generate process, procedure, and other communications for End User Technology (EUT) and Service Desk . + Deliver consistent feedback, coaching ... **Public Trust/Other Required:** None **Job Family:** Systems Engineering **Skills:** End Users, End User Technology,Incident Resolution,Information… more
- Koniag Government Services (Washington, DC)
- …during meetings. In addition, you will assist with general IT help desk tasks, offering support to end -users and maintaining IT equipment, with ... **,** is seeking a Mid-Level Audio and Video Technician - Help Desk with a Secret clearance to...and resolve IT support tickets, providing timely assistance to end -users via phone, email, or in-person. + Troubleshoot and… more
- Trace Systems Inc (Washington, DC)
- Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities: Requisition Type: Pipeline Join our dynamic team ... Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal...at least two of the following areas: technical and user documentation, end - user training, network… more
- General Dynamics Information Technology (Washington, DC)
- …a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) ... GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will...simple to complex IT issues + Assisting and supporting end -users with technical issues and questions related to software… more
- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** **Tier 2 Help Desk Support Services Specialist** to join our team in the ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...not limited to:** + Responsible for providing support to end - user community on hardware, software and network… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Help Desk Technician with a Top-Secret Clearance to support **KTS** and ... base articles. + Create and review training material and user alerts. + Engage other service desk ...required:** + Experience working in a call center or Help Desk and Support center organization, providing… more
- V2X (Springfield, VA)
- …directly responsible for receiving, prioritizing, documenting, and actively resolving end - user submitted requests. + Senior Service Desk Specialists will use ... level. + Senior Specialists must be comfortable handling complex end - user support issues independently as well as...years of experience working in an enterprise IT Service Desk or Help Desk role.… more
- Smith Bucklin Corp (Washington, DC)
- Help Desk Associate Information Technology Washington, DC...a wide range of problems (LAN, WAN, web, hardware, end user software, etc.) is a plus. Where ... needed support for local office computing network operations and procedures. The Help Desk Technician will work within a team environment to support personal… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues across ... excellence. A pivotal position providing crucial IT assistance to our end -users, ensuring the seamless operation of our technological infrastructure. Position is… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...and Procedures (TTPs); and user Frequently Asked Questions (FAQs) + Provide customer onboarding… more