- Koniag Government Services (Washington, DC)
- …more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical ... , a Koniag Government Services company, is seeking a Help Desk Specialist with a...managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,… more
- M. C. Dean (Vienna, VA)
- …outcomes, improving lives, and changing the world for the better. We are seeking a ** Help Desk System Specialist ** to join our **Security and Electronic ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination… more
- Tesla Laboratories. Inc. (Washington, DC)
- …similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, Citrix experience preferred + ... Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure ... application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be… more
- ICF (Reston, VA)
- Description ICF International is seeking an IT Support Specialist to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ICF's IT ... support + Installs, configures, and upgrades computer hardware and software. + Provider Tier III technical support for NICE CXone, Voxco, and related contact center… more
- CACI International (Chantilly, VA)
- …such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office Specialist certification or demonstrable ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...of formal education. Minimum 3 years of experience in Help Desk support, IT service desk… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. + Configure, monitor, and… more
- Leidos (Lorton, VA)
- …resolving infrastructure-related issues. + Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other ... KBAs, training materials, etc.,) when needed for the EHD Tier 1 team and Program end users related to...as ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) are a plus. + A solid understanding… more