- Leidos (Rockville, MD)
- …User Customer Support program under the Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support to the NRC's user ... to make an impact? Leidos currently has an opening for a Help Desk Analyst ( Tier 1 ). This is an exciting opportunity to use your experience to aid an End… more
- Leidos (Rockville, MD)
- …Support program under the **Nuclear Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All ... make an impact!! Leidos currently has an opening for a ** Help Desk Analyst ( Tier 1 )** . This is an exciting opportunity to use your experience to support… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Chenega Corporation (Arlington, VA)
- …leveraging cutting-edge technology and take your career to the next level! The ** Help Desk Associate** will provide Tier 1 printer service support in the ... **Req ID:** 32105 **Summary** ** Help Desk Associate** **Arlington, VA (Pentagon)**...GED required + 3+ years of relevant experience + 1 + years of DoD experience + Must always possess… more
- General Dynamics Information Technology (Chantilly, VA)
- …day. **HOW A SYSTEMS OPERATIONS SPECIALIST WILL MAKE AN IMPACT** + Provide Tier 1 application help desk support. + A successful candidate will be tech ... services. + Record events, problems, status information, and resolutions in the help desk system. + Potentially, surge to assist with manual testing requirements… more
- BigBear.ai (Tysons Corner, VA)
- …will do Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... guidance for Tier 1 resources Provision and deprovision accounts...have Experience with ticketing systems and working on a Help Desk Strong customer service background About… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- ManTech (Herndon, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- PLUS Communications (Arlington, VA)
- …firm as needed. Responsibilities may include: + Assisting with basic help desk support ( Tier 1 ) + Assisting with set up and upgrades of computers, ... phones, and other IT supported devices + Assisting with providing IT orientation sessions for new employees + Assisting staff with setting up AV systems in conference rooms + Providing support for special projects related to hardware and software enhancement… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings **12** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... team NOW! We are seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- SMX (Fort Belvoir, VA)
- Help Desk Manager, Sr. (Fort Belvoir, VA)...all IT SM tickets to completion + Provide 24/7 Tier 1 support for all environments and networks ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site...category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system.… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:**… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... including introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical… more
- CACI International (Ashburn, VA)
- Help Desk Specialist Job Category: Service...Role:** + Support end-user applications and work with a multi- tier service desk as well as work ... of working with end user business applications/software. + Provide Tier 2 Knowledge Based Articles to a centralized knowledge...lieu of degree) + 7 or more years of Help Desk or related technical experience +… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests ... directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible...if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts… more
- M. C. Dean (Arlington, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... **System Administrator 1 - Secret Clearance Required** ID **12270** Location **Arlington, VA** Apply Now… more
- System One (Washington, DC)
- IT Help Desk Support **Employment Type:** Full...of current protocols, opera ng systems and standards. + Tier 1 support of Broadcast applications such ... records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s)....of the inventory and spares in the storage room. Help move spares to the storage room. + Document… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** is currently seeking a skilled Senior Help Desk Specialist II to support our clients USDA - OIG technical support program ... in Washington, DC. As a **Senior Help Desk Specialist** , you will be...**Responsibilities** **Responsibilities** + Responsible for diagnosing and resolving HW/SW Tier 1 and 2 issues. + Provide… more