- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This role ... will be based out of Washington, DC. As a manager of Tier 3 services will provide...include but are not limited to:** + Manage the Tier 3 Service Desk Team… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide...not limited to:** + Oversee the performance of the Tier 3 service desk operations.… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00 ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...management consulting skills and familiar with Service Desk operations to lead a team of Tier… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- V2X (Springfield, VA)
- …are: 8am - 4pm OR 10am - 6pm. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information ... suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + Demonstrated experience… more
- Koniag Government Services (Chantilly, VA)
- …an excellent communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance… more
- Koniag Government Services (Chantilly, VA)
- …LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance...a ticket in the call center database (currently HP Service Manager ) for every communication received. +… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... 1 hardware and software problems with tools such as MS Office, Windows 10, Service Manager , Microsoft Identity Manager (MIM). **Qualifications** + High… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of a dynamic...and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide software… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …customer satisfaction. + Assign tickets that are out of scope to the appropriate Service Desk or other teams. + Allocate tickets to technicians at designated ... the National Capital Region (RNEC-NCR), we are seeking a Service Now/AESMP Queue Manager . This role requires...Service Now Support Groups as needed. + Perform Tier 2 level customer support functions. + Submit and… more
- Red River (Chantilly, VA)
- …reached with clients. + Leading, coaching, and potentially managing dedicated service desk team made up of Tier 1 thru Escalation analysts operating both ... Red River seeks a Service Delivery Manager (SDM) with the experience and leadership capability to manage technicians and engineers supporting Red River Managed … more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all… more
- Innovative Management & Technology Services (Washington, DC)
- …and ad hoc meetings with stakeholders as required. + Strong background in help desk operations, with a focus on customer service . + Proficient in project ... customers on-site at top government agencies. Job Title: IT Project Manager Primary Location: Washington, DC Clearance: Top-Secret Clearance (TS) Responsibilities:… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …accordance with (IAW) Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days. ... Program Manager - USAR ACES Category Program Management Description...the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed...customers when they call or walk into the customer service center, remotely, or at the customer's location. The… more
- SAIC (Washington, DC)
- …remains agile and adaptable to new challenges. . Oversee Site Support and Service Desk operations to enhance user satisfaction and productivity. . Manage ... **Description** SAIC is seeking a visionary Senior IT Operations Manager to support a US government agency in the National Capital Region. This role is responsible… more