- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... Help Desk Analyst Job Category: Information... Help Desk Analyst Job Category: Information Technology Time Type:...The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position… more
- Koniag Government Services (Arlington, VA)
- …Clearance required **Desired Qualifications:** + Experience as a Tier II or III Help Desk provider for the Joint Services Provider (JSP) with the Office ... track IT issues and requests to completion in a timely manner. + Help users forward complex (or non-local) issues/requests to JSP/DISA. + Coordinate advanced… more
- CACI International (Reston, VA)
- Help Desk Specialist - Senior Job Category: Information...and in person + Triage and escalate IT issues to Tier II, Tier III , and OIS ... * * * **The Opportunity:** CACI is seeking a Help Desk Specialist, Senior, based in the...you may do on any given day):** + Provide Tier I support for requests for service through email,… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …tickets, verify accuracy, resolve problems, or forward the problems to the appropriate Tier III or technical support. + Monitor, manage, optimize, and report ... and problems. + Develop and maintain an automated, on-line, easily accessible, user self- help feature or knowledge base (ie, " Tier Zero") capability including a… more
- Steampunk (Mclean, VA)
- …In this position, you will be responsible for performing Tier II/ Tier III troubleshooting for the Steampunk Support Desk . In addition, you will work with ... hire orientations with new IT technology configurations, software, and remote access + Provide Tier II & Tier III troubleshooting for Steampunk technology… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium ... needed during times of surge (this will include desktop Tier II activities or Tier III...Physical Demands + Prolonged periods of sitting at a desk and working on a computer + Frequent use… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more