- Hawaiian Airlines (Honolulu, HI)
- …Analyze performance metrics (AHT, FCR, IR, Cost per Contact, etc.) and customer satisfaction data (NPS, OSAT, etc.) to identify agent efficiency, process ... improvement, guest experience, and cost savings opportunities o Develop accurate call/contact forecast models + Work with Reservations Specialists, and other areas of the business, to understand and evaluate the impact of sales seasonality, fleet and schedule… more
- Western Digital (Honolulu, HI)
- …methodologies + Support the functional engagement across key stakeholders, including key customer contacts . Able to work with cross-functional teams on ... salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills,… more