- Chipotle Mexican Grill (Columbus, OH)
- …internal and external service providers. Primary customers are our BPO helpdesk , restaurant field leadership, restaurant hardware vendors, restaurant operations and ... tier 2/3 escalatory support teams. Day to day will include, but not limited to, coordinating inbound incident escalations from ELT down, working escalated incident backlogs, identifying trending issues or major outages, bridge calls for major outages, outbound… more
- Public Consulting Group (Columbus, OH)
- …administrators as needed + Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations + Ability to manage multiple projects and clients simultaneously ... requests, and evolve our services based on training and helpdesk feedback + Serve as a main point of...members from EDPlan Innovations + Coordination with Technical Business Analyst to articulate change requests and product feedback and… more