- HomeSafe Alliance (Concord, NH)
- **Title:** Contact Center Customer Experience Manager **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... in lieu of degree + 5 years progressive customer service experience , preferred contact center + Prior experience managing direct reports in a… more
- HomeSafe Alliance (Concord, NH)
- **Title:** Contact Center Customer Care Specialist...: + High School Diploma, GED or equivalent education experience is required . + 1+ year customer ... seeking Customer Care Specialist's to support the Customer Care contact center by...** : + Bilingual + Prior military move management experience . **Schedule flexibility:** Customer Care will operate… more
- HomeSafe Alliance (Concord, NH)
- …is** required **.** + Preferred experience working in a multi-channel contact center environment remotely. + The role requires strong business acumen ... on the front lines to build out an exceptional customer service function and ensure an exceptional experience...of a REMOTE contact center and customer relationship… more
- Lincoln Financial Group (Concord, NH)
- …risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, ... to bring on a **Manager** to join the Call Center supporting our Retirement Plan Services organization to work...leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will… more
- Signet Jewelers (Concord, NH)
- …& Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design ... & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design… more
- Randstad US (Concord, NH)
- …benefits, or respond to inquiries Rotates as backup for Reception area Provides contact , information, or resolution to customer inquiries within 24 hours of ... + enrollment process + Copying + Answering Phones + Customer Service (2 years of experience is...a reasonable accommodation to make your application or interview experience a great one, please contact ###@randstadusa.com.… more
- Signet Jewelers (Concord, NH)
- …& Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design ... careers page! J oin our Field Design & Service Center Team! Whether you are just starting your career...ground up, this will entail full administrative responsibilities, including customer service, interacting with both our stores and customers,… more
- Signet Jewelers (Concord, NH)
- …and holidays * A positive, customer -focused approach in delivering an exceptional customer experience * Strong communication and relational skills We put our ... celebrate the special moments in their lives * Strong customer service, sales, retail and/or jewelry experience ...applicant's interest in joining our team, we can only contact those selected for further consideration. Don't forget, we… more
- Highmark Health (Concord, NH)
- …+ None ** EXPERIENCE ** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work… more
- Sutherland Global Services (Concord, NH)
- …**General Knowledge, Skills & Abilities** + At least one year of call center experience + At least one year of customer service experience + Knowledge ... needed. **Since we provide service to global customers, our center is open 24/7. These are work from home...email or instant message to consumers. Serves as primary contact for inbound customer issues. + Escalate… more
- Highmark Health (Concord, NH)
- …and/or in person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures ... subject-matter direction to lower-level representatives. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face… more
- Windstream Communications (Concord, NH)
- …foreign personnel disclosure and approval requirements._ **Job Details** **Job Family** ** Customer Service** **Job Function** ** Customer Contact ** **Pay ... handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a...inbound calls are driven by a variety of different customer needs. The Kinetic Cable Specialist is primarily responsible… more
- Cardinal Health (Concord, NH)
- …Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized ... can go. **_Qualifications_** + Bachelor's degree or equivalent work experience + 3-5 years of experience in...resolution **_Responsibilities for this role_** + Oversees daily call center operations for a team of 8-10 Case Managers… more
- Mass Markets (Keene, NH)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... and offering new products and services to enhance the customer experience . + Serve as the primary...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Verint Systems, Inc. (Concord, NH)
- …(7) years' of experience in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity... accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement… more
- Verint Systems, Inc. (Concord, NH)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... that solution for customers. Leveraging expertise in cloud-based technologies, telephony, customer experience strategies, and software engineering, you will… more
- Sunrun (Concord, NH)
- …can balance user, business, and technical needs. Additionally, success in this role requires experience in contact center software such as NICE CXone ... inquiries and resolve issues, thereby enhancing the overall customer experience . As a Staff level Software...communications software and related integrations. + Practical knowledge and experience with modern Cloud Contact Center… more
- Zoom (Concord, NH)
- … Experience : 3-5+ years of experience supporting a contact center or software environment for a customer -facing environment is required. + Familiarity ... TAE team plays a crucial role in improving the customer experience within Zoom. We build relationships,...with Zoom Contact Center or similar communication platforms is required. Proficient in… more
- Avnet (Concord, NH)
- …and the company. **Principal Responsibilities:** + Serves as the primary point of contact for the customer interface to the company's resources that drives ... suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet! **Candidate MUST reside in...or an accommodation to apply for a posted position contact our Human Resources Service Center at… more
- Zoom (Concord, NH)
- …manages telecom infrastructure that connects Audio Conferencing, Zoom Phone and Zoom Contact Center . By employing robust operational and monitoring strategies, ... for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more