- CAI (Concord, NH)
- …Number** R4029 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst , you will be responsible for receiving ... requests from associates and vendors, and providing the technical support and customer service needed to solve...solve requests. **Job Description** This is for a bilingual Service Desk Analyst Spanish/English. Shift… more
- ASM Research, An Accenture Federal Services Company (Concord, NH)
- …desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical ... Analyst to work on the Service Desk , which is the first line of support...system provisioning. The Service Desk analyst is responsible for resolving support requests… more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... by identifying, researching, and resolving technical problems. The IT analyst will help support a variety of...+ At least 2 years of experience in a support or service role, actively interacting with… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... teams and business stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of… more
- Eliassen Group (Concord, NH)
- …and other SASS Types of software applications. Responds to incident tickets received from the service desk as well as process change requests and service ... **Technologist/Configuration Analyst ** **Anywhere** **Type:** Contract **Category:** Marketing **Industry:** Insurance...as well. If you are willing to learn and support those tools along with Qualtrics, that would suffice… more
- Novo Nordisk (Lexington, MA)
- …network, security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems. ... Essential Functions + Provides technology support and service : + Develops strategies and...apply knowledge in troubleshooting situations + Understanding of remote support and help desk ticketing systems +… more