- ASM Research, An Accenture Federal Services Company (Jackson, MS)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- BAE Systems (Vicksburg, MS)
- …our customers to achieve their missions. As a **Principal Datacenter Project Manager - Quality Assurance ** , you'll play a critical role in providing exceptional ... to apply. As a Principal Datacenter Project Manager - Quality Assurance , you'll develop comprehensive performance measures...(eg, NIST 800-53, FISMA) and ITIL 4 practices for service quality and continual improvement + Proficiency… more
- ASM Research, An Accenture Federal Services Company (Jackson, MS)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Cardinal Health (Jackson, MS)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (Yazoo City, MS)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- CVS Health (Clinton, MS)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CenterWell (Jackson, MS)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Jackson, MS)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- V2X (Madison, MS)
- …IAW V2X and USG policy, directives, and standard operating procedures. + Provides high quality customer service support to US Government personnel and ... in the workplace. + Complies with all Environmental Health & Safety and Quality Assurance requirements and goals. Provides information and materials to these… more
- Datavant (Jackson, MS)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Jackson, MS)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Oracle (Jackson, MS)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Oracle (Jackson, MS)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Meta (Jackson, MS)
- …closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in ... to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to...supporting our network, you will be expected to drive quality into the metrics we report to assist us… more
- Oracle (Jackson, MS)
- …with industry trends, tools, and best practices to help shape the future of Assurance Service . Disclaimer: **Certain US customer or client-facing roles may ... key role in designing, building, and operating our next-generation Assurance Service . As part of a dynamic...Contribute to the technical vision and roadmap by delivering high- quality , well-tested, and secure code. + Ensure solutions adhere… more
- Fujifilm (Jackson, MS)
- …with our MI Marketing Operations team, product owners, sales leadership, finance, quality assurance , legal and order management. The CPQ Product Marketing ... from cross-functional stakeholders, including Marketing, Sales, Order Management, TAC / Customer Service , and Support Contracts translating business needs into… more
- SitusAMC (Jackson, MS)
- …independent action in pursuit of priorities + Prepares for engagement reviews and quality assurance procedures + Minimizes our exposure and risk on project, ... with little supervision and with a high level of quality + Ability to always make a positive impression...Ability to properly balance the need to provide excellent customer service with the need to always… more
- Oracle (Jackson, MS)
- …with cross-functional teams, including design, development, technical program management, quality assurance , and other internal stakeholders across multiple ... Ensure seamless communication and coordination to deliver products on time and with high quality . ** Customer Advocacy and Product Success** Serve as the voice of… more
- Oracle (Jackson, MS)
- … quality product is provided to the end users through extensive testing and quality assurance processes. The work you do will contribute to the successful ... systems and improve the lives and healthcare experience for active duty service members, veterans, and their care teams. Responsibilities + Support manual testing… more
- Amazon (Canton, MS)
- …* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance , Human Resources to develop plans to meet business ... their shifts to maintain the highest levels of safety, quality , attendance, and performance. You will also play a...improvements (Lean process, Kaizen, and/or Six Sigma) - Excellent customer service , communication, and interpersonal skills -… more