- State of Massachusetts (Everett, MA)
- …**Job:** **Education* **Organization:** **Department of Elementary and Secondary Education* **Title:** * Problem Resolution Team Technical Assistance ... to work as an Educational Specialist C on the Problem Resolution Team in the...responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical… more
- Sutherland Global Services (Boston, MA)
- …that support the entire customer life cycle. We're Sutherland, and we currently seek technical support professionals to join the team supporting one of our ... issues are assigned, tracked, escalated, and resolved within SLA targets + Provide problem diagnosis and root cause analysis for technical issues + Publish… more
- Verint Systems, Inc. (Boston, MA)
- …+ Works with higher level technical support employees to assist with problem resolution and/or customer management. + Develops and authors knowledge base ... valued member of Verint's Fraud and Security Solutions (FSS) Technical Support team , you will provide ...notes that will assist with future problem resolution efficiencies. + Must assist team members… more
- ServiceNow, Inc. (Waltham, MA)
- …better for everyone. Role Summary: We are looking for a proven Sales Leader for a team of Technical Account Managers who act as a bridge between the customer and ... customer's needs and the company's goals. + Work closely with engineering or technical teams to address customer challenges. Problem -Solving and Support: +… more
- ServiceNow, Inc. (Waltham, MA)
- …needs and the company's goals. 13. Work closely with engineering or technical teams to address customer challenges. 14. ** Problem -Solving and Support:** ... the world work better for everyone. **Role Summary:** The Technical Account Manager acts as a bridge between the...ServiceNow's products/services. With a focus on Customer Retention & Resolution , you will play a critical role in maintaining… more
- American Heart Association (Boston, MA)
- …requirements of RICE objects, translate them to technical requirements, and lead the technical team for development of the same. + Manage technical ... the latest enhancements in Oracle Cloud infrastructure and modules. + Proactive technical troubleshooting and issue resolution + Develop and implement… more
- Evolv Technology (Waltham, MA)
- …is looking for a Technical Support Associate to join our steadily growing team . In this role you will interact and support customers, partners and field service ... and document issues. Diagnostic and Troubleshooting Skills + Real-Time Problem Solving: Accurately diagnose and resolve technical ...role? What is the structure and culture of the team ? You will be joining the Technical … more
- Highmark Health (Boston, MA)
- …product owner to lead the technical delivery and stewardship of the current MDM team , evolving into a high functioning Person360 team . In this role, you will ... for producing business value though establishing partnerships across various business and technical teams: You will clearly translate the value of every engineering… more
- Palo Alto Networks (Boston, MA)
- …that require technical assistance and follow-up with the customer through resolution **Your Experience** + 5+ years of relevant technical pre-sales systems ... that the unique ideas of every member of our team contributes to our collective success. Our values were...just to name a few! **Your Career** As a Technical Sales Manager (TSM) for SD-WAN, you will work… more
- Autodesk (Boston, MA)
- …+ Experience with monthly and quarterly close activities, account reconciliations, problem resolution , audit schedule preparation and working with external ... Requisition ID #** 24WD82517 **Position Overview** The M&A Accounting Operations team supports company-wide strategic initiatives such as those revolving around our… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- … skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve knowledge, skills and ... provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents....high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical … more
- Cardinal Health (Boston, MA)
- …SRTs (Service Restoration Team ) calls during escalated issues / outages, and problem resolution (RCA). + Drive consistent improvement in the reliability and ... into the workload and priorities preferred + Ability to build and lead a technical team comprised of different skill sets preferred. **_What is expected of… more
- Beth Israel Lahey Health (Boston, MA)
- …of residents and fellows. Serves as liaisons between Lab Support Services and technical departments and provides timely communications and resolution of problems ... **FLSA Status:** Non-Exempt **When you join the growing BILH team , you're not just taking a job, you're making...a resource for assigned areas of expertise and provides technical support to staff. Assists in researching new tests,… more
- CloudZero (Boston, MA)
- …+ A continuous learner with a passion for innovation, customer advocacy, and technical problem -solving. About CloudZero: Cloud cost management is one of the ... oversee the delivery of exceptional customer experiences, ensuring timely and effective resolution of technical inquiries while driving continuous improvement in… more
- Ensono (Boston, MA)
- … resolution process. + Maintain documentation of issue cause, action, and resolution in the designated problem tracking system. + Process configuration ... United StatesJR011164 Position Summary The Mainframe System Programmer of Technical System Services primary duty is to provide expertise...Programming Key Areas of Focus for this Role + Team members are to be available for and to… more
- State of Massachusetts (Chelsea, MA)
- …troubleshoot technical issues in a timely manner, provide leadership in problem resolution , and provide progress report to customers and management. Properly ... 365 Engineer* to join the Messaging & Directory Services team . The Messaging & Directory Services team ...and systems configuration. * Pro-actively participate in escalated issue resolution for the systems mentioned above. * Monitor and… more
- SHI (Boston, MA)
- **Job Summary** The Manager of SHI Services - ServiceNow will lead a post-sales technical team focused on the ServiceNow platform. This client-facing leader will ... + Build, lead, develop and coach an infrastructure focused team of technical resources + Lead ...Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem -solving skills + Ability… more
- Amazon (Boston, MA)
- …of these and you should be a part of the Robotics Deployment Engineering Team . As a Robotics Deployment Technical Infrastructure Program Manager III (TIPM III), ... deliverables, budget, scope, resource constraints, monitoring vendor performance, addressing technical challenges, and handling escalations within the team … more
- Fujifilm (Boston, MA)
- …critical accounts and actively participate in support activities to accomplish quick and effective problem resolution + Communicate technical issues to the ... with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues +… more
- Wayfair (Boston, MA)
- …and self-motivated individuals to join our GPS Tech Help Desk team . Our team is responsible for providing day-to-day technical support to our supplier & ... Tech Help Desk team plays a critical role in providing direct technical support and guidance to Wayfair teams, while maintaining a persistent point of contact… more