- WuXi AppTec (Boston, MA)
- …pursue new business leads; follow up on critical issues, and aid in resolving customer inquiries. Assists marketing in delivering content and driving the success ... of new and existing services. This position will report to the Senior Director of Business Development, TIDES Discovery, and will help to support TIDES Discovery BD… more
- NetApp (Waltham, MA)
- …for workloads in AWS, Azure, and Google Cloud. Our team is looking to hire a Senior Product Manager which in this role you will: **Job Responsibilities** + Use a ... and track key performance indicators (KPIs) to measure product success . + Gather and analyze customer feedback and usage data to identify areas for improvement… more
- Commonwealth Care Alliance (Boston, MA)
- …Lead ongoing communication efforts, working closely with Provider Communications Manager , to keep providers informed of organizational objectives, regulatory ... improvements, and enhance provider satisfaction and performance. - Partner with senior leaders to communicate resolution and outcomes and drive cross-functional… more
- American Tower (Woburn, MA)
- …content, presentations, infographics, case studies, and sales enablement. + Partner with the Senior Manager and Digital Marketing team on the use of effective ... **The Team** We are seeking an Account Marketing Manager to join American Tower's Marketing organization. This...sales pipeline growth. Day to day you will drive customer experience programs and develop highly differentiated value propositions… more
- Parexel (Boston, MA)
- …and Lupus expertise to an Industry Leader, Parexel!** Building on our continued success , we are expanding our esteemed Medical Sciences Team and seeking an ... and challenges + Pro-actively proposing and/or delivering relevant actions contributing to the success of the study/project and risk mitigation + Creating a sense of… more
- Red River (Lexington, MA)
- …who are open to an environment based on this teamwork and shared success . Our team works directly with our clients to create innovative solutions, challenge ... clients top of mind to foster individual and organizational success . Interested candidates must possess a desire for growth...around you successful. **We are seeking a seasoned** **Program Manager - ITSM** **to lead the delivery of managed… more
- NTT America, Inc. (Boston, MA)
- **Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The ** Senior Customer Success Manager ** is a skilled individual ... The Senior CSM plays a vital role in supporting senior team members, executing customer success strategies, and ensuring that customer needs… more
- MongoDB (Boston, MA)
- Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or... + Forecast expected churn and growth to your senior leadership team + Help interview, onboard and ramp… more
- GE Vernova (Boston, MA)
- **Job Description Summary** The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual ... aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of contact ensuring that our… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or… more
- Proofpoint (Boston, MA)
- …and highly motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our ... **Your Day to Day** + Drive high levels of customer success through post sales customer...of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing… more
- PagerDuty (Boston, MA)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer ... understanding the motion to win in the enterprise. The Customer Success Management team acts as a...rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and… more
- Hilton (Boston, MA)
- … Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to ... Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project...of HRCC Shared Services, you will be responsible for customer success projects\. These projects relate to… more
- Capital One (Boston, MA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with horizontal cybersecurity expertise to...across various domains. + At least 4 years in customer -facingroles, acting as a trusted advisor to senior… more
- Google (Cambridge, MA)
- Senior Account Manager , Lead Generation, Large Customer Sales _corporate_fare_ YouTube _place_ Cambridge, MA, USA **Mid** Experience driving progress, ... a passion for sales, knowledge of online media, and commitment to maximize customer success . You act like an owner, move with velocity through change, finding… more
- Wolters Kluwer (Waltham, MA)
- …days a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- Forrester (Cambridge, MA)
- …a member of Forrester's digital customer success organization, the Senior Digital Engagement Manager is responsible for the value delivered to ... build an extraordinary future. **About This Role:** We are looking for a customer success professional who can assist us in growing our existing account base in… more
- Autodesk (Boston, MA)
- …+ Build strong strategic partnerships with senior leaders across Sales, Marketing, Customer Success , Operations, Product, and IT + Stay current on market ... We are seeking a highly experienced GTM Revenue Strategy Senior Manager to drive the strategy and...You will collaborate closely with teams across Sales, Marketing, Customer Success , Product, Finance, and IT to… more
- Celestica (Boston, MA)
- …customer requirements to deliver high-quality materials proposals that position the organization for success . The Senior Manager will lead a team of ... Area** : Supply Chain Management (SCM) **Career Stream** : Supply Chain (SC) **Role** : Senior Manager , Must Win, Materials (SMG) **Job Title** : Senior … more
- Confluent (Boston, MA)
- … customer lifecycle from pre-sales through delivery to align business outcomes, clear success criteria, and customer success . Overall, the ideal candidate ... One Data Streaming Platform. **About the Role:** As a Senior Practice Manager at Confluent, you will...Architects and program managers. Build initial services direction, oversee customer success and satisfaction, and contribute to… more
