- CVS Health (Woonsocket, RI)
- …And we do it all with heart, each and every day. **Job Purpose and Summary:** The Call Center Analyst (Level 107) role has evolved beyond traditional call ... trends, identify systemic issues, and drive operational improvements. The analyst leverages advanced tools-including Excel (with formulas and pivot...+ Minimum 1 year of experience working in a call center environment + Minimum 1 year… more
- Boston University (Boston, MA)
- **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center ** **Job Description** **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center ** **Category** Charles River ... business processes using Information Technology solutions. You may be required on call and working evening, weekend and/or holiday hours, as needed. **Required… more
- Dana-Farber Cancer Institute (Boston, MA)
- …Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of ... the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations… more
- Hilton (Boston, MA)
- …part of an in\-house Commercial Services team that propels Hilton's sales, revenue management, call center , and analytics functions\! As a Senior GRO Support ... Analyst _,_ you will bring your leadership and technical...take ownership of:** + Queue Productivity - The Sr\. Analyst team monitors common questions and themes to operate… more
- Intermountain Health (Boston, MA)
- …Understand and develop business reporting needs for end-users. - Participate in on- call and command center responsibilities. - Develop and maintain comprehensive ... impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in… more
- Beth Israel Lahey Health (Burlington, MA)
- …days and weekends. This position is on-site at Lahey Hospital and Medical Center . The Utilization Analyst works with physicians, the payers and inpatient ... of medical care provided. . **Job Description:** The Utilization Analyst works with physicians, the payers and inpatient case...exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- State of Massachusetts (Boston, MA)
- …MassDOT Talent Acquisition Team at ###@dot.state.ma.us. * For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722. * For ... a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935. *_Comprehensive Benefits_*… more
- State of Massachusetts (Boston, MA)
- …MassDOT Talent Acquisition Team at ###@dot.state.ma.us. * For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722. * For ... a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935. *_Comprehensive Benefits_*… more
- Evolent (Boston, MA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with...during business hours and outside of normal business hours (on- call support) + Contribute to writing T-SQL code and… more
- Otsuka America Pharmaceutical Inc. (Boston, MA)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... can too._ In this exciting role, as a Sr. Analyst within OAPI supply chain team, you will work...please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka… more
- Noblis (Boston, MA)
- …to support the Naval Sea Systems Command (NAVSEA) and Naval Surface Warfare Center (NSWCPD) in their missions to enable research, development, test and evaluation, ... Noblis MSD is seeking to hire a Lead Logistics Analyst to support the Navy out of the Philadelphia...based on full time status. For part time or on- call staff, compensation is proportionately adjusted based on hours… more
- Bank of America (Boston, MA)
- …+ Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Experience managing relationships and projects with ... Fraud Analytics and Innovation Lead Analyst Charlotte, North Carolina;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler,… more
- Highmark Health (Boston, MA)
- …tomachine learning operations (MLOps) or automated model scoring. + Familiarity with call center analytics, provider engagement data, or member experience ... Highmark Health **Job Description :** **JOB SUMMARY** The Senior Marketing Analytics Analyst plays a critical role in transforming customer, digital, and campaign… more
- Securitas Security Services USA, Inc. (Boston, MA)
- …Dispatcher positions are highly sought after. If you have experience in positions like Call Center Representative, Dispatch or Camera Monitoring this role is a ... **JOB SPECS:** **Title:** Security Dispatcher (Security Operations Center ) **Location:** Boston, MA (near South Station) **Schedule:** Wednesday-Saturday (10pm-8am)… more
- Eversource Energy (Westwood, MA)
- …Role and Scope of Position: Works in the Eversource Security Operations Center \(SOC\) which is responsible for managing and protecting computer assets, networks ... required\. + Must be available to travel between MA/CT/NH as necessary\. + On\- call and need to work off hours \#LI\-KS1 \#corpajd **Competencies:** Build trusting… more
- Public Consulting Group (Boston, MA)
- …environment required; Experience with MS Office suite required; Application, Call Center /Client Service Experience strongly desired. **Working Conditions** ... + Office Setting **The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or… more
- The Edinburg Center (Burlington, MA)
- …work as a team with Outreach Workers and sometimes a Board Certified Behavior Analyst (BCBA) to support youth whose families are involved with The Department of ... complex diagnoses. + Provide ongoing safety assessment, planning and on- call crisis support that includes on call ...providers and accessing respite care. + Adheres to Edinburg Center policies and procedures + Complies with all state… more
- Zones LLC (Boston, MA)
- …Associate's degree in computer related field AND/OR 2 years in a customer support or call center like environment. + Ability to learn and become knowledgeable of ... difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level...fast-paced but fun work environment. + Promote teamwork and call center success + Must have an… more
- Cardinal Health (Boston, MA)
- …LAN/WAN communications, network nodes, switches, and various transmission systems. IT Network Analyst for the Voice Team will be deploying and supporting enterprise ... communication networks: 1) Research and development of voice, contact center & networking technologies; 2) Understand business requirements and...implementation, and support of Cisco UC and UCCE. * Call recording, SIP, SBC's, CVP * CCNP, ITIL v3… more