- NuAxis Innovations (Boston, MA)
- ** Tier II Service Desk Specialist**...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are ... community. We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...(MAC) **Education/Certification:** The ability to obtain at least one ( 1 ) of the following: + Current Microsoft Certified exam… more
- Insight Global (Boston, MA)
- …on 1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the ... Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - Proven expertise with positive customer service … more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- ManpowerGroup (Boston, MA)
- ONSITE POSITION: CTR is seeking a Service Desk Analyst to join our team and ensure IT support for the organization. This is a fully on-site position at our 1 ... troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to...or escalation of reported issues. + Diagnose and troubleshoot Tier 1 hardware, software, and network issues,… more
- Robert Half Technology (Boston, MA)
- Description Robert Half is seeking a qualified Tier 1 IT Support Analyst to join a Boston-based investment management firm, offering support across a range of ... rapid resolution to end-users IT related issues via email, telephone, self- service requests, and in-person interactions. + Ensure efficient and effective management… more
- Candela Corporation (Marlborough, MA)
- …their practices, and the patients they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1 - Tier 3 advanced ... and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- SHI (Boston, MA)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more