- The Hertz Corporation (Washington, DC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...starting salary for this role is $100K, commensurate with experience . **What You'll Do:** + Lead initiatives… more
- Coinbase (Washington, DC)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Woodforest National Bank (Arbutus, MD)
- …customers, community members, and retail partners. * Embrace and leads a technology driven customer experience . * Lead , partner and execute a community ... loans through inside and outside business calling. * Enhance customer experience and the reputation of the...Work Status: . Full-Time. Supervisory Responsibility: . Mentor or lead a team of more junior staff but does… more
- Marriott (Bethesda, MD)
- …Identify opportunities to redesign and digitize workflows to improve efficiency, scalability, and customer experience . - Lead the team responsible for ... Y **Stock Package:** Y **JOB SUMMARY:** The Senior Director of Associate Experience will lead a newly formed function designed to reinvent how HR supports… more
- Anywhere Real Estate (Baltimore, MD)
- …search innovations, generative content platforms, and UX best practices **Conversion &** ** Customer Experience ** 1. Lead conversion rate optimization ... engines. As Director of Website Strategy, you'll own the revenue and lead generation strategy across our digital properties, driving measurable business impact… more
- Marriott (Bethesda, MD)
- …leaders to ensure our MarTech investments directly advance the company's strategic goals and customer experience . + ** Lead development teams:** Lead ... or equivalent experience /certification **Preferred:** + 10-12 years of experience working with Customer Data Platforms, with a strong focus on Adobe … more
- Teradata (Annapolis, MD)
- …efficiency by designing elasticity mechanisms that reduce waste without compromising performance or customer experience . + Lead the creation of reference ... every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You'll… more
- Coinbase (Washington, DC)
- …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead , a pivotal role focused on ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide… more
- Coinbase (Washington, DC)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Capital One (Mclean, VA)
- …will help shape Capital One's strategy, product offerings, marketing, communications, and customer experience . **Responsibilities:** + Lead and develop a ... executives + Advance the thinking on what's possible with customer and competitive insights, working with others on the...+ Bachelor's degree + At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate… more
- Amazon (Arlington, VA)
- …broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the ... will possess a deal strategist and negotiator background, and experience in technology sales with customers and partners, and...on the competitive situation, create an actionable strategy, and lead engagement with the customer . Structure: You… more
- Burlington (Greenbelt, MD)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- Trane Technologies (Gaithersburg, MD)
- …go. Job Summary: Trane Technologies Life Science Solutions Business is hiring for a Lead Customer Service Representative to join our team. In this role, you ... service teammates as a subject matter expert. The Lead Customer Service Representative will support the...college or technical school with three (3) years related experience and/or training; or minimum of five (5) years… more
- Zoom (Washington, DC)
- …these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting ... strategies What we're looking for: + 10+ years of experience in SaaS environment with focus on customer retention or related areas + Proven track record in… more
- CenterWell (Washington, DC)
- …closely with vendors to ensure interoperability and a seamless end-user experience . + Customer & Clinical Voice: Lead structured Voice of Customer (VoC) ... Product Owner - Clinical Referral and Specialty Care to lead strategy and execution for our referral management, payer...critical to shaping how our patients and care teams experience internal and external specialty care. The ideal candidate… more
- Amazon (Arlington, VA)
- …diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll ... your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. Work in a rotating shift schedule,… more
- Cardinal Health (Washington, DC)
- …units to align priorities and resolve service issues, ensuring a seamless customer experience _Team Leadership & Development_ + Lead and inspire a team of ... Vice President of Sales for Specialty Physician Office will lead the national sales strategy and execution for Cardinal...service issues and delivering holistic solutions for a seamless customer experience + Executive presence and ability… more
- M&T Bank (Baltimore, MD)
- …+ Customer Centric - Outside in perspective with a focus on improving the customer experience + Curiosity - Seeks out ways to improve the customer ... in the definition and execution of research exercises. **Managerial/Supervisory Responsibilities:** Lead and mentor a team **Education and Experience Required:**… more
- The Gathering Spot (Washington, DC)
- Community Experience Lead About The Gathering Spot The Gathering Spot is a premier private membership club designed for ambitious professionals, creatives, and ... flourish. The Opportunity We're seeking an exceptionally warm, service-driven, and community-minded Community Experience Lead to be the face of the member … more
- Nightwing (Sterling, VA)
- …the Task Area Lead and is responsible for directly supporting the Customer and meeting the reporting and requirements of the task area. Provides management level ... Acts as the primary point of contact to the Customer /Task Area Lead for all contract technical,.../ engineering / trade skills as it relates to Customer unique environments + Experience with OCONUS… more