- Zoom (Washington, DC)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- Capital One (Washington, DC)
- …sales goals, and the overall customer lifecycle (Acquisition, Engagement, Retention ). + Evaluation & Selection: Lead the evaluation, selection, and ... Director, Marketing Technology Lead - Capital One Software (Remote) About Us...intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking… more
- Oshkosh Corporation (Frederick, MD)
- …+ Use data analytics to identify opportunities for improving online sales conversion, lead capture, and customer retention . **Sales & Marketing Websites** ... to advance Oshkosh's digital ecosystem supporting business growth and customer satisfaction through robust, secure, and innovative technology. **Key… more
- Oracle (Washington, DC)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Washington, DC)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Washington, DC)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Coinbase (Washington, DC)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- Robert Half-Robert Half Corporate (Baltimore, MD)
- …staff, clients and candidates. + Conduct effective meetings. ** Customer Focus** + Lead customer retention and expansion strategy. + Build customer ... and expectations) + Promote a culture of collaboration. + Motivate, inspire and lead by example. + Provide recognition and celebrate successes. + Manage change… more
- Johns Hopkins University (Baltimore, MD)
- …to join our team as the **_Associate Director, Financial Aid Outreach & Retention ._** Reporting to the Senior Director, Financial Aid and Scholarships, the Associate ... executing a comprehensive financial aid outreach, student engagement, financial literacy, and retention strategy, with a sharp focus on serving first generation and… more
- NFM Lending (Linthicum, MD)
- …role is responsible for planning, executing, and optimizing omni-channel campaigns that support lead generation, customer retention , and business growth. The ... Marketing CRM Specialist plays a critical role in driving customer engagement and marketing effectiveness through the strategic use...Collaborate with sales teams to optimize CRM usage for lead management, follow-up, and client retention . +… more
- Koniag Government Services (Washington, DC)
- **Koniag Professional Services,** a Koniag Government Services company, is seeking a Product Lead to support KPS and our government customer in Washington, DC. ... paid time off, and more. Koniag Professional Services is seeking an experienced Product Lead to manage and enhance the My Peers online community platform. The ideal… more
- BJs Wholesale Club (Bowie, MD)
- …all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of ... work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their business/business… more
- Grant Thornton (Baltimore, MD)
- Position Summary The Oracle HCM Integration and Reporting Lead is a strategic leader responsible for overseeing a team dedicated to managing, creating, and ... opportunities to streamline and proactively enhance reporting solutions. The Lead will collaborate with cross-functional teams, drive process improvements, and… more
- The Gathering Spot (Washington, DC)
- Community Experience Lead About The Gathering Spot The Gathering Spot is a premier private membership club designed for ambitious professionals, creatives, and ... Opportunity We're seeking an exceptionally warm, service-driven, and community-minded Community Experience Lead to be the face of the member experience. As the… more
- Oracle (Washington, DC)
- **Job Description** Lead the global estimating function for a large-scale, leased data center build program, responsible for end‑to‑end estimating governance, ... AACE Class 5-Class 1 maturity and program stage gates. + Build and lead a high-performing estimating team (regional leads, discipline estimators, data analysts) with… more
- PagerDuty (Washington, DC)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer ...manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …Opportunity: We are seeking a results-driven and customer -obsessed Vice President of Customer Success to lead and scale our enterprise customer success ... Strategy & Leadership + Define and execute a comprehensive customer success strategy that drives retention , adoption,...a comprehensive customer success strategy that drives retention , adoption, and expansion across the 125+ health system… more
- PNC (Mclean, VA)
- …Delivering lifecycle marketing support to drive acquisition, relationship deepening, and retention . - Leading end-to-end campaign strategy and execution with ongoing ... strategy and development. Makes decisions to ensure the business programs/initiatives and customer expectations are being met. PNC Employees take pride in our… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …campaigns to improve activation, engagement, and retention . + **Build and lead the Customer & Lifecycle Marketing function** -defining vision, KPIs, and ... to design and scale programs that deepen engagement, drive retention , and maximize customer lifetime value. The...maximize customer lifetime value. The **Manager** **, Customer & Lifecycle Marketing** will lead the… more
- NTT America, Inc. (Annapolis, MD)
- …. Share expertise with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. . Lead by example in ... . Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health. . Present insights… more