- TEKsystems (Catonsville, MD)
- Description: Delivery Manager - End User Support...candidate will be responsible for the oversight of the Service Desk , Deskside Support, ITSM and ... experience you've been searching for. We're looking for a ( Delivery Manager - End User Support) to...platform. . Establish the strategy of the Next Generation Service Desk offering for Allegis Group. .… more
- KPMG (Baltimore, MD)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 42 **Function:** ... currently seeking a Manager , Software Lifecycle Console Manager & License Desk Service Delivery to join our Global Procurement team which is part of… more
- ManTech (Baltimore, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our ... tasks and services to operate a 24 x 7 Service Desk Operation. You will lead a...Providing assistance and participating on new project(s) testing and deployment/ delivery . + Following prescribed guidelines and official SOPs. +… more
- General Dynamics Information Technology (Rosslyn, VA)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk Manager will provide ... a keen business / technical acumen. As a Help Desk Manager , you will provide daily supervision...open to learning new technologies and methodologies to enhance service delivery . + Demonstrated ability to collaborate… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Manager ** to join our team in the **DMV area.** We ... are not limited to: ** + Directs the Help Desk Team to meet specific customer needs. Develop schedules...enhance excellence in communication, and monitor the level of service delivery to determine areas of performance… more
- Koniag Government Services (Rockville, MD)
- …Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in Rockville, MD. ... and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead with experience managing...through solution-oriented business partnerships and a commitment to exceptional service delivery . We ensure long-term success with… more
- Aimbridge Hospitality (Hanover, MD)
- …is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior ... all encounters with guests and associates in a friendly service oriented manner. + Maintain regular attendance in compliance...comprehend and execute all relevant phases of the front desk computer system. + Ensure logging and delivery… more
- Federal Reserve Bank (Washington, DC)
- Currency Issuance & Operations Specialist - Currency/Board Currency Desk - R024508 Primary Location : DC-Washington : Employee Status : Regular Overtime Status : ... Currency Issuance and Operations Specialists work under regular supervision of the section manager to facilitate the distribution of new currency from the Bureau of… more
- SAIC (Washington, DC)
- **Description** The service delivery manager is accountable and responsible leading a team of approximately 160 professionals in the delivery and ... Delivering customer service through an enterprise IT service desk ; contracted business service ... service desks and on-site deskside services, the service delivery manager owns the… more
- SAIC (Washington, DC)
- …strategies with an emphasis on timely IT services and support. As the User Experience Service Delivery Manager , you will be responsible for the overall ... Experience operations. You will supervise the day-to-day activities of Service Desk and Site Support Supervisors, Leads,...terms are met and will continuously improve quality of service delivery and provide value added customer… more
- Marriott (Bethesda, MD)
- …members, and peers as appropriate + Identifies opportunities to enhance the service delivery processes **Delivering Technology** + Performs more complex ... Agile Safe Certification + Leadership experience in a Help Desk environment with experience in supporting application or IT...quantitative and qualitative analyses for service delivery processes and projects + Supports… more
- Leidos (Washington, DC)
- …weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and hygiene ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...Manager will be responsible for ensuring the successful delivery of Desk Side Support services to… more
- Red River (Arlington, VA)
- …managing customer issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is a critical role responsible for overseeing...is a critical role responsible for overseeing the help desk support operations and the Change Advisory Board (CAB)… more
- The MITRE Corporation (Mclean, VA)
- …processes in support of HR strategic goals. Identify problem areas in service delivery processes, troubleshoot issues and recommend solutions. Work across ... choose MITRE-and make a difference with us. The Sr. Manager of MITRE's Human Resources Service Center...(legal, HRBPs, and employee relations). + Accountable for HR service center process documentation and desk procedures… more
- Rocket Software (Washington, DC)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... IT organisation whose primary mission is to provide world-class service to Rocketeers. Overseeing the delivery of...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- CACI International (Washington, DC)
- … service desk ticket queues. + Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs You'll Bring These ... Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager will be a senior… more
- M. C. Dean (Arlington, VA)
- …+ Hands on experience with systems maintenance, management to include physical, cyber, service desk and physical response. + Preferred experience working with ... **IT Operations Manager - Arlington, VA** ID **11627** Location **Arlington,...between customers, teaming partners and vendors to facilitate the delivery of information technology services. + Manages a team… more
- KPMG (Washington, DC)
- …process workflow, approvals and reporting; understanding of ITIL framework, ITSM and service desk management + Applicants must be currently authorized to ... **Business Title:** Workday Financials, Manager **Requisition Number:** 112044 - 21 **Function:** Advisory...feature deployments, process improvement and road mapping activities + Delivery lead for managed services engagements acting as the… more
- Marriott (Bethesda, MD)
- …that business is turned over properly and in a timely fashion for quality service delivery . Drives customer loyalty by delivering service excellence ... **Additional Information** Remote Manager focused on Group Sales opportunities. Previous sales...over properly and in a timely fashion for quality service delivery . * Maintains customer loyalty by… more
- Marriott (Bethesda, MD)
- …that business is turned over properly and in a timely fashion for quality service delivery . Drives customer loyalty by delivering service excellence ... **Additional Information** Remote Sales Manager focused on Group & Catering Sales opportunities....over properly and in a timely fashion for quality service delivery . * Maintains customer loyalty by… more