- Capgemini Government Solutions (Mclean, VA)
- …a multifaceted role that will be responsible for reviewing, responding to, and resolving IT support and service requests submitted via email, self- service , ... Solutions (CGS) LLC is seeking a highly motivated Help Desk Specialist to join our team in McLean, VA...CGS' capabilities. Key responsibilities: Review responds to and resolves IT support and service requests submitted via… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …IT operations . The role will work with engineering, application, security operations , Service Desk and, enterprise/solution architects to develop and ... monitor infrastructure uptime SLAs and SLOs using private locations. Configuration of service -related monitors based on metrics, logs, live processes, service … more
- The George Washington University (Washington, DC)
- …and supervision of the office's summer and temporary staff, and oversees the customer service efforts of the front desk , to include referring constituents and ... and initiatives Coordinates with staff from various offices including Facilities Management, IT and Telecommunications, to ensure ease of operations and… more
- MultiPlan (Rockville, MD)
- …Promptly triage and resolve escalated EDI issues called into the Multiplan Service Desk .* Independently build and manage the monitoring requirements of ... cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders -...and maintain positive working relationships with internal colleagues (including IT , Sales and Marketing, and Operations ) and… more
- General Dynamics Information Technology (Washington, DC)
- … IT Service Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate must a US Citizen ... None **Job Family:** Business Operations **Skills:** Help Desk Operations ,Information Technology ( IT ) Infrastructure,...single point of contact (POC) for support issues involving IT support, service desk and… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …contract position. TheIT Service DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology ... Position Information Functional TitleIT Service Desk Manager Recruitment Category TypeStandard...Description Summary Organization NameIT Infrastructure Services Reports toDivision Manager, IT Customer Support Operations Full or Part… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal position… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent...through the ServiceNow service management software. The IT Service Desk supports a nearly ... Type of Travel: None * * * The Technical Operations Center (TOC) Service Desk ... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives… more
- CACI International (Arlington, VA)
- Sr. Technical Operations Center Service Desk ...through the ServiceNow service management software. The IT Service Desk supports a ... of Travel: None * * * The Sr. Technical Operations Center service desk agent... agent provides high-level support for an Information Technology ( IT ) Service Desk which receives… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... term (5-year) contract involves multiple teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** NACI (T1) **Job Family:** Business Operations **Skills:** Help Desk Operations ,People Management, Service Desk Management **Experience:** ... DESK MANAGER WILL MAKE AN IMPACT:** + The IT Services Service Desk is... desk manager is the face of service - desk operations to management and… more
- Leidos (Washington, DC)
- …knowledge of the customer, its services, and its customers to effectively manage the service desk operations and engage in self-learning and leveraging of ... service desk , identifying/managing escalations, and implementing service improvement initiatives. + Manage the daily operations...Bachelor's degree and 8+ years of experience supporting a service desk or IT support… more
- General Dynamics Information Technology (Columbia, MD)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related ... experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior -...processes related to these systems + Provide support to IT systems including day-to-day operations , monitoring and… more
- General Dynamics Information Technology (Washington, DC)
- …business stakeholders: The service desk manager is the face of service - desk operations to management and business stakeholders. Effective verbal and ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...**Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations . + **Certification Requirements**… more
- GovCIO (Washington, DC)
- …GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... DC and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- SAIC (Sterling, VA)
- **Description** We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. ... software at customer sites. May be directed by Help Desk , Service Desk or script...and experience + Familiarity with network infrastructure + Help Desk may be required to switch operations … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …our team. HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT * Supervises help desk operations at the shift or small help desk level. Supervises non-exempt ... Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...high morale environment and assist other functions of the service desk as needed. * Analyzes help… more
- William C Brown Inc (Bowie, MD)
- … Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud ... customer related activities including troubleshooting calls and scheduling of operations & maintenance activities. As a secondary role, the...management. + Hands on experience being part of an IT service desk team. +… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more