- Ankura (Washington, DC)
- …the appropriate cost, risk and service level trade-offs. Role Overview: The Service Desk Technician is responsible for ensuring consistent, world-class ... first point of contact into the support system, the Service Desk Technician will provide...gathering, ticket trends, etc.) and communicate the information to IT leaders in a timely manner . + Apply… more
- Koniag Government Services (Washington, DC)
- …the probation period** ) mid-level customer-focused Audio and Video Technician / Help Desk Support professional to join our IT team. The primary focus of ... company **,** is seeking a Mid-Level Audio and Video Technician -Help Desk with a Secret clearance...devices. + Document support activities and solutions in the IT service management system. + Support onboarding… more
- General Dynamics Information Technology (Annapolis, MD)
- …2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - MIDS - 2200 - 600 Transform technology into ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk ...opportunity as a Help Desk Technician III with GDIT. A career… more
- NuAxis Innovations (Washington, DC)
- **Junior Help Desk Technician ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... We are seeking a talented and motivated **Junior Help Desk Technician ** for a Part-Time position. **Job...expeditious manner to create, manage, track, and resolve user service requests.The candidate must also be able to create… more
- Gama-1 Technologies (Silver Spring, MD)
- Help Desk Technician I This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. ... resolution. Be familiar with standard concepts, practices, and procedures within the IT Customer Support field. This position includes working with service … more
- Koniag Government Services (Baltimore, MD)
- …Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment. + Provide basic IT troubleshooting. While addressing the… more
- General Dynamics Information Technology (Washington, DC)
- …experience **US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to ... in the heart of our nation's capital. As a Service Desk Technician / Help...of our nation's capital. As a Service Desk Technician / Help Desk ...a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT… more
- Smith Bucklin Corp (Washington, DC)
- …a 100 percent employee-owned association management company, is looking for aHelp Desk Technician to join our Corporate IT team in Washington, DC. Corporate ... local office computing network operations and procedures. The Help Desk Technician will work within a team...strong communication skills + You demonstrate a positive customer service attitude coupled with the ability to manage multiple… more
- Koniag Government Services (Baltimore, MD)
- …candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. + ... Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Arena Technical Resources, LLC (Washington, DC)
- …support at a local level for regionalstaff and providing continuity in escalation supportwith other IT service and solution teams. -Leads the response for IT ... Senior IT Services Technician Location: Washington, DC,...This role servesas an extension to the Infrastructure,Applications, and Service Management ITteams, providing local technical knowledge,troubleshooting, and systems… more
- IntelliDyne (Washington, DC)
- IT Support Technician - Deskside Work...2nd level escalation support to the Tier 1 Help Desk . + Provide remote and on-site troubleshooting for hardware ... + Resolve Call Center Tech Support tickets and provide desk -side support to the rest of the client's customers....system. + Work with VIPs, providing a "white glove" service where necessary. + Monitor and update all incidents… more
- Marriott (Bethesda, MD)
- …skills **Preferred** : + Previous experience in a fast-paced walk-up support or Service Desk role + Excellent communication skills and problem solving ability ... with Active Directory and general networking troubleshooting + Experience in IT customer service environment using Service Now ITSM + Strong Apple… more
- SAIC (Fort Meade, MD)
- …and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or ... Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure...One IT ). **Job Description** + Supports customer service requests and IT service … more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... apply today! **Responsibilities** Provides training and desk -side support to assist our government client in achieving...tools. + Completes root cause analysis and diagnostics for IT related problems and issues utilizing remedy or procedures… more
- CACI International (Arlington, VA)
- …Assist in the development of performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to ... enhance and optimize the services provided to end users Complete and provide regular Service Desk metrics reports Expert knowledge in the implementation of an… more
- VHC Health (Arlington, VA)
- Service Technician Job Description Purpose & Scope: The Service Desk Technician is responsible for the daily support of VHC personal computers, ... general troubleshooting, maintenance, repair and support related tasks for all VHC IT systems. This position is responsible for thoroughly documenting all relevant… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver… more
- Epsilon, Inc (Washington, DC)
- **Deskside Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... you'll work:** You will be working onsite at the Internal Revenue Service 's Washington, DC location. **Our Customer's Mission:** Epsilon is partnered with the… more
- General Dynamics Information Technology (Arlington, VA)
- …operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR ACAS TECHNICIAN WILL MAKE AN IMPACT:** + Analyzing ... Technician ** , with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...Technician ** joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA. The Joint Strike Fighter… more