- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and Benefits The… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information...process and service improvement. + Work with the IT Help Desk Lead to ensure the Help ... Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA...Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards +… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support, IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a...Technology Service is looking to hire a Tier -1 Help Desk Analyst to respond to phone, ... Help Desk Analyst ( Tier 1). Arlington, VA (100%...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- Insight Global (Washington, DC)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... skills working with hardware and software issues Great customer service (will be sitting on client site working directly...site working directly with end users) Plusses: Entry level IT certification (A+, Net+, Sec+, etc. ) null We… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer...side support team including hands-on experience troubleshooting and resolving Tier I and Tier II issues +… more
- Amentum (Washington, DC)
- …school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness ... in Boston and Dallas. + The Service Desk team is responsible for providing Tier ...lieu of a degree + Prior Service Desk Leadership experience + A strong IT … more
- General Dynamics Information Technology (Washington, DC)
- …has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the ... a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician.… more
- General Dynamics Information Technology (Arlington, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations, IT Service Desk , IT Troubleshooting,Technical ... a customer service centered Service Desk Specialist to provide timely and professional Tier...3+ years of related experience on Service Desk + **Required Technical Skills** : IT … more
- Leidos (Washington, DC)
- …facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR ... Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...**Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements**… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- William C Brown Inc (Bowie, MD)
- …products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team. + Excellent written and communication skills ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the… more
- SAIC (Washington, DC)
- …were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system + Must be ... are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior...with a minimum of 4 years of experience providing desk side support, acting as IT Support… more