- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... Type of Travel: Local * * * **The Opportunity:** CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM )… more
- EM Key Solutions, Inc. (Washington, DC)
- …the T&E Team supporting the T&E PSB + Set the IT Service Management ( ITSM ) Practice strategy, lead tactical execution, and contribute as a thought leader ... and DevSecOps concepts + Experience defining and executing an IT Service Management ( ITSM ) program Clearance: A Public Trust or higher federal security clearance is… more
- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer, with the primary mission of guaranteeing a superlative and consistently ... facets of the Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level Agreements (SLAs), meticulously… more
- Nightwing (Sterling, VA)
- …getting them to see the value of their ServiceNow investment. Responsibilities include: * Lead & collaborate with customers in their efforts to take advantage of the ... ServiceNow platform to improve their ITSM and ITIL processes * Be a key member...overall engagement team focused on delivering customer outcomes * Lead customer design workshops * Guiding customers in defining… more
- Deloitte (Rosslyn, VA)
- …practices and a general understanding of the popular ServiceNow modules like SPM/ ITSM /CSM and Service Portal. The team Deloitte's Government and Public Services ... + 4+ years of ServiceNow Developer or Back End experience. + 4+ years of experience SPM/ ITSM /CSM and Service Portal modules. + Ability to be on site 100% of the time… more
- ServiceNow, Inc. (Fort Meade, MD)
- …of a customer engagement team - consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices - all with the goal of ... expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on...in their efforts to improve their IT processes. + Lead customer design workshops focused on ServiceNow Platform and… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer-oriented **Location Support Center (LSC) Lead ** to lead a team of IT support professionals responsible ... join our team in **Chantilly, Va** .. As LSC Lead , you will be a working lead ...certification + IAM III certification + Experience with ServiceNow ITSM & ITBM + Prior experience managing projects from… more
- Deloitte (Washington, DC)
- …technology who wants to work in a collaborative environment? As an experienced SAP BRIM Lead you will have the ability to share new ideas and collaborate on projects ... long-term, onsite client service delivery. Work you'll do/Responsibilities This is a lead role that will be supporting our external client's subscription business.… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Team Lead ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Job Summary:** **Essential Functions:** + Some of… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that...experience with Automatic Call Distribution (ACD) system and ServiceNow ITSM ticketing system + Must be able to communicate… more
- CACI International (Bethesda, MD)
- IT Program Lead Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel ... * CACI is currently looking for an IT Program Lead to plan, direct, and coordinate IT requirements and...Business Intelligence / Big Data / Data Science + ITSM + TS/SCI clearance with polygraph + Demonstrated (non-academic)… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... detailed appropriately and dispositioned in a timely manner. + Lead junior, mid, and senior level techs, provide expertise...Familiarity with Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- ManTech (Mclean, VA)
- …a motivated, career and customer-oriented **Circuit Design and Documentation (CD&D) Technician Lead ** to join our Engineering team for a program that supports a ... Work independently, with guidance in only the most complex situations. . May lead teams or projects with moderate resource requirements, risk, and/or complexity. .… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. + Experience supporting… more
- TekSynap (Arlington, VA)
- …standards and best practices related to Information Management Operations and with ITSM best practices. + Knowledge in handling and managing incidents and service ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- W. R. Grace (Columbia, MD)
- …Responsibilities + Design and architect ServiceNow solutions to meet business requirements. + Lead the transition from the legacy ITSM platform to ServiceNow and ... support to the IT team and end-users. + Define and manage ITSM processes, including Change Management, Knowledge Management, Problem Management, and Incident… more
- Marriott (Bethesda, MD)
- …both immediate program needs and long-term business goals. + Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to ... + 5+ years of hands-on experience with ServiceNow ITAM, ITOM and/or ITSM + 2+ years' experience gathering, analyzing, and communicating requirements for complex… more
- Cayuse Holdings (Arlington, VA)
- …email + Appropriately triages requests that cannot be resolved at the SD level using ITSM + Follow up with CISA staff and customers to ensure that issues have been ... and maintain records of all Service Desk activities in ITSM + Maintain and update the Knowledge Base with...24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment + Must… more
- Cayuse Holdings (Arlington, VA)
- …email. + Appropriately triages requests that cannot be resolved at the SD level using ITSM . + Follow up with CISA staff and customers to ensure that issues have been ... issue resolution steps and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base with solutions to common technical… more