- Orion Consortium (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team to ... worldwide sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new… more
- Red River (Arlington, VA)
- …and clear communication skills to effectively supervise tech control employees and maintain Tier 2 Tech Control Helpdesk functions. The ideal candidate ... and written reports and updates. + Operate and maintain Tier 2 Tech Control Helpdesk ...requests effectively. **Work Environment:** This position will be primarily on- site at the Pentagon Reservation. The Infrastructure Operations Manager… more
- General Dynamics Information Technology (Washington, DC)
- …issues for customer via chat, email, and deskside support. + Supporting Tier 1 on- site installation, implementation, maintenance, troubleshooting and repair of ... **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer...**WHAT YOU'LL NEED TO SUCCEED:** + **Required Experience** : 2 -6 years of helpdesk experience + **Required… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... monitoring in accordance with DoD policies. + Designate node site coordinators to support DoS worldwide missions and maintain...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- SAIC (Washington, DC)
- …and enclave design/security engineering. This is a mid-level position within the Vanguard 2 . 2 .1 Program's Service Management Office (SMO), acting as an LAN/WAN ... Support Specialist. This position directly supports DoS on- site to monitor the LAN/WAN network and assist in...and software problems. + Escalates issues as required to Tier III staff, and monitors issues through the trouble… more
- COMSO, Inc (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team to ... investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves,...to transfer files between networks. Education & Experience: Level 2 : + Bachelors degree & 10 years' experience +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and interviews customers to gather information about problems * Will interface with our Tier 2 technical support team and our Availability Management team to ... Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves,...knowledge of relevant technology as assigned * Location: Client Site * US Citizenship Required GDIT IS YOUR PLACE:… more
- CACI International (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team to ... + Identify, investigate, resolve, and follow up on problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new equipment… more