- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill has an immediate need for Quality Assurance ( QA ) Specialist II for its Call Center located in Bethesda, MD. The qualified candidate will ... perform QA tasks in call center environment to...Team Leads and Leadership. + Manage, measure, and mentor a QA Specialist I to meet the objectives of… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill has an immediate need for Quality Assurance ( QA ) Specialist I for its project located in Bethesda, MD. The qualified candidate will perform QA ... Region (NCR). Duties and Responsibilities + Will listen to call center agents' phone calls to determine...data collection burden while retaining significant data. + Provide QA Specialist summaries of quality … more
- City National Bank (Annapolis, MD)
- …+ Conduct quality reviews including call samplings and any other quality assurance functions in the department to ensure that all Specialists are ... performance at team and individual level + Coach Fraud Specialist team to successfully deliver a premier client experience... quality guidelines and procedural manuals for our call center operation. + Perform other duties… more