- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Senior ServiceNow Technician ** to join our team in ... include but are not limited to:** + Supporting and maintaining the ServiceNow platform within an organization. + Extensive knowledge and experience in … more
- CACI International (Arlington, VA)
- Senior End User Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... Travel: Local * * * CACI is seeking a Senior End User Technician to join our...phones and other peripherals. + Documents all changes in ServiceNow ticketing system to ensure all asset and configuration… more
- SAIC (Washington, DC)
- …Building. SAIC is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, ... Senior Executives, and their Administrative Assistants. This role requires...+ Ability to work in a fast-paced environment + ServiceNow Asset and Incident Module (user-based knowledge) + Bomgar… more
- Insight Global (Rockville, MD)
- Job Description NOC Technician Job Description: Shifts: The FiberNet NOC operates on a 24x7 basis and NOC staff monitor the network on a three-shift schedule. Staff ... the following two capacities: NOC Engineer and NOC Field Technician . It is expected that most time will be...use of Enterprise IT ticketing applications such as Remedy, ServiceNow , etc. * Perform basic troubleshooting techniques to resolve… more
- TEKsystems (Annapolis, MD)
- …practices (Currently leveraging SNOW within this Operations Center- previous ServiceNow ticketing experience preferred). 4. Customer Service/Call Center experience; ... team members or management to resolve less routine issues. * Works with Senior Team Members to resolve moderate to complex issues with critical customer services.… more
- Robert Half Technology (Annapolis, MD)
- …routine technical queries from customers and Business Units. + Work alongside Senior Team Members to address moderate to complex issues with critical customer ... Qualifications: + CCNA Certification. + Knowledge of Remedy, Netcool, Office 0365, ServiceNow . + Strong customer service skills. Technology Doesn't Change the World,… more
- Leidos (Rockville, MD)
- …experience using incident logging and ticket tracking systems such as ServiceNow (preferred), Remedy, or Cherwell. Knowledge and understanding of IT Service ... to obtain Public Trust Clearance. + Ability to potentially interact with senior staff in the agency and scientific community. + Ability to work/collaborate… more
- Competitive Range Solutions, LLC (Washington, DC)
- …and provide exceptional customer service, including "white glove" support for senior executives. Roles and Responsibilities: + Provide deskside and remote support ... in a fast-paced environment. + Experience with ticketing systems like ServiceNow . Education/Certifications: + Associate degree (Preferred) + ITIL certification +… more
- CACI International (Arlington, VA)
- …overseeing staff schedules, and interfacing / building relationships with CISA senior leadership. **This position is Fulltime Onsite in our Arlington, Virginia ... monitor the performance of all end-user SLAs and KPIs daily for each technician within their region, identifying trends and implementing corrective action when SLAs… more