- Leidos (Rockville, MD)
- …Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst (Tier 3 support)** to support a ... the ability to obtain a level 5 Public Trust clearance. As a Service Desk Analyst , you are expected to possess exceptional customer engagement,… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. ... in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well… more
- CAI (Towson, MD)
- …Type** Full time **Worksite Flexibility** Hybrid **Job Summary** We are looking for a motivated Service Desk Analyst ready to take us to the next level! ... next career move, apply now. **Job Description** We are looking for a ** Service Desk Analyst ** who has 2+ years of work experience installing, configuring,… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst ** to support our DFC CFESS technical support ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- Robert Half Technology (Washington, DC)
- Description Robert Half is looking for a Help Desk Analyst II to join our team. If you have a can-do attitude and are looking to be part of a highly motivated ... team, this position is for you. Service Desk Analysts represent the ...end users. It is also required for this Help Desk Analyst position to know how the… more
- TEKsystems (Halethorpe, MD)
- …Outlook 2. Microsoft Word 3. Connection issues Skills: Help desk , Customer service , Technical support, Service desk , Troubleshooting, Office 365, Windows ... itsm, healthcare support, Password reset, servicenow Top Skills Details: Help desk ,Customer service ,Technical support, Service desk ,Troubleshooting,Office… more
- TEKsystems (Catonsville, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 6 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word 3. Password reset 4. PDA devices About TEKsystems: We're partners in transformation. We help clients activate… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Marriott (Bethesda, MD)
- …**JOB SUMMARY** **Overview:** As a key member of the Service Desk Support organization, the Infrastructure Systems Analyst functions as a technical ... chat following department policy. + Creates and updates Help Desk incident or service tickets. + Ensures...Business Sponsors. + Performs all basic duties of an Analyst and serves as an escalation point for complex… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will ... be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are...from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track… more
- Robert Half Technology (Washington, DC)
- Description We are providing an opportunity for a skilled Help Desk Analyst II based in Washington, District of Columbia. This role will primarily revolve around ... and maintenance within the Information Technology department, including equipment maintenance and service , storage room maintenance, and desk setups. * Set up… more
- Carrington (Owings Mills, MD)
- …our amazing team and work remote, prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ... initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties… more
- Robert Half Technology (Washington, DC)
- Description We are in search of a Help Desk Analyst I to join our team in WASHINGTON, District of Columbia. In this role, you will be responsible for a variety ... Active Directory. Responsibilities: * Manage and track incidents and service requests via ServiceNow, escalating when necessary to ensure...in a team-oriented environment. * Experience in a help desk or technical support role is preferred. * Must… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- Three Saints Bay (Suitland, MD)
- **Technical Service Desk (TSD) Manager - Suitland (3723)** Location **Suitland, MD** Job Code **3723** \# of Openings **1** Apply Now ... and a Federal Government Contractor industry leader, is seeking a Technical Service Desk (TSD) Manager **POSITION RESPONSIBILITIES:** * Coordinating work efforts… more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance to ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + ... a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in...the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three… more
- Robert Half Technology (Lanham, MD)
- Description We are offering a short term contract employment opportunity for a Help Desk Analyst in Lanham, Maryland, 20706, United States. As a Help Desk ... attention to detail * Ability to handle multiple tasks concurrently * Excellent customer service skills * Must have a proactive and positive attitude * Ability to… more
- Federal Reserve Bank (Washington, DC)
- Currency Issuance & Operations Specialist - Currency/Board Currency Desk - R024508 Primary Location : DC-Washington : Employee Status : Regular Overtime Status : ... for currency-related responsibilities to ensure continuous coverage for the currency desk , and supporting Reserve Bank cash staff with resolving currency-related… more