- Leidos (Washington, DC)
- …Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst ( Tier 3 support)** to ... obtain a level 5 Public Trust clearance. As a Service Desk Analyst , you are...Certification + Prior experience with NIH/HHS + Experience with Tier 3 Level Support hhsnih **Original Posting Date:** 2024-09-04… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst ,...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... of our nation's capital. As a Service Desk Technician / Help Desk Analyst...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician.… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- Insight Global (Windsor Mill, MD)
- Job Description * Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. * Fill in the role as part of the Tier ... Number support when needed (high call volumes or absence Tier 1 resources) to log issues and requests in...resources) to log issues and requests in ServiceNow IT Service Manager. * Follow defined CCaaS Standard Operating Procedures… more
- CACI International (Arlington, VA)
- Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position in...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- William C Brown Inc (Bowie, MD)
- …Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base… more
- CACI International (Annapolis Junction, MD)
- Business System Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) + Responds to complicated user questions +… more
- Acclaim Technical Services (Mclean, VA)
- …firms and continues to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join our Mission Technology Division ... + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of off-the-shelf… more
- General Dynamics Information Technology (Washington, DC)
- …to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III) response and resolution services. + Coordinate incident response with GDIT ... + Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ). + Conduct functional review of the product. + Perform Change and… more
- Serco (Arlington, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... to confidently present recommendations to very senior leadership (eg, 3-star admirals, Tier 3 SES) as well as respectfully convey dissenting opinions based on… more
- Leidos (Washington, DC)
- …range of IT services, including software application support, enterprise infrastructure support, service desk , ITSM, deskside support, remote trial IT support, ... selected for this position will help to oversee the service Desk and Deskside support technician teams...support and troubleshooting + Experience in managing or overseeing tier I-IV technicians in support of end user services… more
- Koniag Government Services (Arlington, VA)
- …as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and ... systems, and the IT infrastructure to serve + as customer technical analyst with responsibility for resolving the most complex customer problems. + Knowledge… more