- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- CyberData Technologies (Rockville, MD)
- Job Title : Help Desk Manager Location: Rockville, MD CyberData Technologies is seeking an experienced and customer-focused Help Desk Manager to lead and ... Responsibilities: + Provide daily supervision and direction to the Service Desk team, offering phone and in-person...and resolution times of incidents and requests. + Provide Incident Management based on the ITIL Framework, overseeing the… more
- Cayuse Holdings (Arlington, VA)
- …Plan with matching after one year + Paid Time Off **Reports to:** Program Manager , Service Desk Lead **Working Conditions** + Professional office ... **Overview** The Service Desk Agent performs a variety...performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service ,… more
- GovCIO (Washington, DC)
- …and will be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, ... **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …Work collaboratively with the Network Manager , Network Engineers, 3rd party Network Service Providers, Service Desk , and JMD customer components to ... individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's...Day to day tasks include: * Handle Tier 1/2 Service Desk escalations through tickets, phone, or… more
- Epsilon, Inc (Arlington, VA)
- …work closely with the Program Manager to drive operational excellence, own incident response and service delivery, and shape IT strategy in a ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 12/16/2025 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- Leidos (Washington, DC)
- **Description** Leidos is hiring a **Junior Asset Manager ** to support the ESA V program. The ESA V program is an IT Services program supporting several federal ... program provides a range of IT services, including help desk , asset management, desk side support, Windows...system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of… more
- Marriott (Bethesda, MD)
- …and disposal. Maintain strong collaboration with CEC site leaders, Global Procurement, Service Desk , TWP product owners, and third-party partner firms to ... **Bonus Eligible:** Y **Expiration Date:** 12/17/2025 **Job Description** The Hardware Asset Manager - CEC Operations is a critical role within the Technology Asset… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Leidos (Bethesda, MD)
- …work with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk If you're looking for comfort, keep scrolling. At ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- Cayuse Holdings (Arlington, VA)
- …and Incident Reporting Portal (IRP) requirements. + Coordinate stakeholder and Service Desk processes and tool interoperability. + Define, measure, and ... The Case Management Analyst (CMA) supports the client's cyber incident report case management and workflows, as well as...and tracks requests for information (RFI) and requests for service . This position performs all duties and responsibilities in… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... **Description** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for a **Transport Field Network Lead**… more
- General Dynamics Information Technology (Arlington, VA)
- …direct, evaluate, and develop staff to ensure that users receive competent and timely service . * Analyze desk side, and executive support inquiries to identify ... activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality. This role will manage the day-to-day work… more
- Leidos (Baltimore, MD)
- …and verbal, is essential. Additional duties include troubleshooting and collaborating with Service Desk , Datacomm, EUA, Security, and Engineering Teams on ... responsibilities include troubleshooting and collaborating with other technical groups like Service Desk , Datacomm, EUA, Security, and Engineering Teams. Other… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
- CBRE (Washington, DC)
- …GED or equivalent experience required. + A minimum of 3-4 years of front desk , concierge, customer service , or other hospitality experience. + Open and flexible ... Workplace Experience Coordinator - Washington, DC Job ID 247194 Posted 13-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more