- Leidos (Bethesda, MD)
- …+ Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager . + Update Service Desk ... where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the National Media… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- General Dynamics Information Technology (Washington, DC)
- …agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more ... Yes **Job Description:** + GDIT is seeking a Help Desk Specialist for 24x7x365 service desk...action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to… more
- Leidos (Washington, DC)
- …taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier… more
- SAIC (Rockville, MD)
- …of the managers from infrastructure, M-365 to include email and platform, deskside, service desk , and other subject matter experts embedded within the program. ... **Description** SAIC is currently looking to add an Infrastructure Manager to one of our HHS programs. In this...management - Serve as an escalation point for our service desk on all server-related requests or… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …3 support. + Document and communicate information to develop templates based on user calls to the Service Desk Manager . Assist the Service Desk ... hardware/software PC and printer problems. + Monitor industry standard service desk , including phone calls, email, and... desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier … more
- SAIC (Washington, DC)
- …(EUS) Team to include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk , Video Teleconferencing ... **Description** SAIC is seeking an End User Operations Manager to support our DOT customer in Washington DC We are looking for an effective leader with strong skills… more
- Koniag Government Services (Arlington, VA)
- …Apache web servers + Experience working with data analytics, Team auditing, ticketing ( service desk ) and custom coded applications + Experience working with ... email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **PacArtic, LLC,**… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance...Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- HealthEdge Software Inc (Washington, DC)
- …with customers both verbally and in writing. + Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction ... tickets appropriately. + Respond to tickets within the contractual service level agreement (SLA) times. + Act as an...Work in coordination with Account Management team and Delivery Manager to support clients, including managing minor projects. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across...have a strong back ground with Cisco Unified Communications Manager , Cisco Meeting Server, Unified Contact Center, and/or Microsoft… more
- DLA Piper (Baltimore, MD)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... Accounts Administrator is expected to successfully manage the firm's top- tier billing portfolios based on defined support models to...+ Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. +… more
- Cayuse Holdings (Washington, DC)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- SHI (Washington, DC)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …role is not eligible for telework. TheFieldIT Support Analyst provides first and second- tier technology support and customer service in support of WSSC Water ... for IT projects. Organization NameIT Infrastructure Services Reports toSection Manager , IT Solution Center Full or Part TimeFull Time...High School diploma (or equivalent) + 3+ years help desk , customer service and support experience that… more