- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier 2** to join our team ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist , Senior- Tier 1** to join our team in ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide ... Help Desk Tier I Specialist ...Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...work environment You have previous experience providing exceptional customer service as the initial point of contact for users… more
- General Dynamics Information Technology (Bethesda, MD)
- …Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in ... improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow… more
- General Dynamics Information Technology (Columbia, MD)
- …10 + years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior - TS/SCI required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist -...applications, and hardware. + Handles problems that the first- tier of help desk support is unable… more
- NuAxis Innovations (Washington, DC)
- … Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- General Dynamics Information Technology (Arlington, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist ** with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a **Help Desk Specialist ,** you will help ensure today...life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be responsible...years of relevant experience + Experience in a Help Desk / Service Desk environment + Current… more
- Competitive Range Solutions, LLC (Washington, DC)
- …heights. Competitive Range Solutions requires the expertise of a talented and experienced Tier II IT Support Specialist . The specialist provides day-to-day ... end-user downtime, increase productivity, and provide a world-class customer experience. The Tier II IT Support Specialist is primarily responsible for providing… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist ** to join our team in the DMV area. ... + Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes. +… more
- ProSphere Tek (Washington, DC)
- …tickets as necessary to the appropriate support teams. + Support program-level Service Desk functions to include evaluating, processing/resolving, and tracking ... **Overview** Planned Systems International, Inc (PSI) is seeking aHelp Desk Specialistto support our Government customer in Washington, DC for our DoS PHIMS… more
- Select Medical (Owings Mills, MD)
- …1 to 4 centers onsite and/or remotely. + Conduct and train Tier 1 and Tier 2 Patient Service Specialist new hire orientations. Distribute any new policy ... fit for you.** This is not your average front desk , receptionist position - it's so much more! Working...or procedure for Tier 1 and Tier 2 Patient Service Specialist .… more
- Indigo IT, LLC (Washington, DC)
- …through both deskside support services and by serving on the Walk-Up Service Desk , where appropriate. They also provide Tier 2 AV/VTC support and participate ... Sr Desktop Support Specialist Washington, DC SUMMARY: Founded in 2001, Indigo...users (ie, VIPs and executives) including prompt responses to Tier 2 service desk escalations.… more
- Koniag Government Services (Arlington, VA)
- …Apache web servers + Experience working with data analytics, Team auditing, ticketing ( service desk ) and custom coded applications + Experience working with ... LLC,** a Koniag Government Services company **,** is seeking a ServiceNow Support Specialist Senior-Level IT Subject Matter Specialist with a Secret Clearance to… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …calls, email, and service desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier 2 and Tier 3 support. ... printer problems. + Monitor industry standard service desk , including phone...closing of tickets. + Assist in enhancing documentation for Tier 2 and Tier 3 routing. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... experience **US Citizenship Required:** Yes **Job Description:** Unified Communications Specialist At GDIT, people are our differentiator. As a...scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …be considered for this role. + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support ... Concepts, Inc. is looking to hire a Customer Support Specialist for our Program in the Annapolis Junction, MD...email and chat. + Provide a high-level of customer service and support to ensure each customer feels they… more
- COMSO, Inc (Fort Meade, MD)
- …(3PM-11PM, Tuesday - Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support ... Customer Support Specialist I (TS/SCI w/ Polygraph) - PIPELINE Fort...email and chat + Provide a high-level of customer service and support to ensure each customer feels they… more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and our ... as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and… more