- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our team. This ... include but are not limited to:** + Oversee the performance of the Tier 3 service desk operations. + Responsible for providing support to end-user community… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist - Tier 2** to join our team in ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, and Service… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist , Senior- Tier 1** to join our team in ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide ... Help Desk Tier I Specialist ...Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- General Dynamics Information Technology (Fort Meade, MD)
- …**Experience:** 7 + years of related experience **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- ... TS/SCI required** Transform technology into opportunity as a **Help Desk Support Service Specialist -...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- TEKsystems (Odenton, MD)
- …Help desk support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA, BIOS, SCCM, PXE boot, ... server, mainframe applications and hardware. -Handles problem that the first- tier of help desk support is unable...support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA,… more
- General Dynamics Information Technology (Arlington, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist ** with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a **Help Desk Specialist ,** you will help ensure today...life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... National Security Sector of Leidos has a career opportunity for an upcoming **Help Desk Support Specialist ** position. This position will be part of a dynamic… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …calls, email, and service desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier 2 and Tier 3 support. ... printer problems. + Monitor industry standard service desk , including phone...closing of tickets. + Assist in enhancing documentation for Tier 2 and Tier 3 routing. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... experience **US Citizenship Required:** Yes **Job Description:** Unified Communications Specialist At GDIT, people are our differentiator. As a...scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across… more
- Cayuse Holdings (Washington, DC)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... delivery of quality outcomes. **Primary Focus** The Journeyman Computer User Support Specialist will support the US Army Corps of Engineers RITS Program. Provides… more
- Election Assistance Commission (Washington, DC)
- …a dedicated and motivated individual to join our help desk team as a tier -one IT Specialist . As an integral part of our IT department, the incumbent will ... and troubleshooting assistance to agency staff members with excellent customer service . The ideal candidate should possess strong problem-solving skills, excellent… more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and our ... as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and… more
- Securities and Exchange Commission (Washington, DC)
- …efforts to increase effectiveness and improve business processes. Serves as primary Tier 2 help desk staff daily, including coordinating responses to ... of all backgrounds who share our commitment to public service . The incumbent of this position will: Partner with...for specialized accountants and lawyers. Provides structure to the Tier 1 disclosure review system help desk … more
- CACI International (Arlington, VA)
- …solutions. + Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application ... Technical Support Specialist Job Category: Information Technology Time Type: Full...You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application… more
- Anywhere Real Estate (Baltimore, MD)
- …role will be 8:30am-5:00pm Pacific Time. **Summary: ** As an Agent Onboarding Specialist (AOS), your role involves ensuring a seamless onboarding experience for all ... to all CBR agent tools Provide initial overview of DESK with focus on account activation, enrollment, and various...all onboardings. Support branch manager recruiting efforts for top tier agents as requested. **Qualifications:** 2 or more years… more
- HealthEdge Software Inc (Washington, DC)
- …with customers both verbally and in writing. + Works closely with the customer through Service Desk or 1-800 numbers which are the mode for client interaction ... tickets appropriately. + Respond to tickets within the contractual service level agreement (SLA) times. + Act as an...years of related experience + Demonstrated ability to manage tier I and tier II client scenarios.… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. +...users in accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier… more
- CoStar Realty Information, Inc. (Washington, DC)
- …+ Perform O365/SharePoint and Atlassian support and provide guidance and mentorship to Service Desk team. **Basic Qualifications** + Bachelor's degree from an ... real estate. We are looking for a Collaboration Support Specialist with experience in general administration and support, content...+ Assist Senior M365 and Atlassian resources by providing Tier 1/2 troubleshooting + Work with Senior team members… more