- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, and Service… more
- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2** to join our team ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 3** to join our team in ... If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds...Management to diagnose and resolve problem. + Responds to tier two and higher trouble tickets. + Ensures problem… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join our team in ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist , Senior- Tier 1** to join our team in ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- General Dynamics Information Technology (Arlington, VA)
- …We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To be successful ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...into opportunity. And our work depends on a Help Desk Specialist joining our team to support… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide ... Help Desk Tier I Specialist ...Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- General Dynamics Information Technology (Bethesda, MD)
- …Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in ... improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow… more
- General Dynamics Information Technology (Arlington, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist ** with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a **Help Desk Specialist ,** you will help ensure today...life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- TekSynap (Silver Spring, MD)
- …join our team supporting the FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users ... closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2...questions using available information resources, including an IT Help Desk knowledge base. + Install, configure, troubleshoot, diagnose, and… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... team supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One (1), Two (2), and ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Performs day-to-day activities required to provide Tier 2 and Tier 3 support...problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... experience **US Citizenship Required:** Yes **Job Description:** Unified Communications Specialist At GDIT, people are our differentiator. As a...scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across… more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and our ... as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and… more
- CACI International (Arlington, VA)
- …solutions. + Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application ... Technical Support Specialist Job Category: Information Technology Time Type: Full...You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application… more
- Calhoun International, LLC (Washington, DC)
- …tracks trouble tickets, refer appropriate issues to Defense Travel Management Office (DTMO), Tier Three Level Help Desk roles and Travel Assistance Center (TAC), ... years. * Shall have a minimum of one year of DTS Local Level Service Help Desk experience, to include ODTA support; ability to prepare and/or review DTS Standard… more
- Anywhere Real Estate (Baltimore, MD)
- …up and have access to all CBR agent tools + Provide initial overview of DESK with focus on account activation, enrollment, and various tool profile setup + Assist ... leaders regarding all onboardings. + Support branch manager recruiting efforts for top tier agents as requested. **Qualifications:** + 2 or more years customer … more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One (1), Two ... setting up computer hardware/peripherals for new users, working assigned Service Desk ticket queues for hardware/software issues....Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more