- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Support ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... Resolves technical problems and answers queries by telephone or self- service ticket in support of internal and/or...queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- Guidehouse (Mclean, VA)
- …Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or ... service skills + Work effectively in a team environment to maintain Service Desk coverage and support model + Proficient in managing multiple tasks at… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... Tier 1 service desk operations + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site + Directing and… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR ... **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support ,Help Desk Support ,Remedy Help Desk **Certifications:**… more
- William C Brown Inc (Bowie, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2** to join ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...users. If unable to diagnose problem, will work with service desk management or Tier 3 to… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to...but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and… more
- ManTech (Glen Burnie, MD)
- …satisfaction. + Closes activities of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to...but are not limited to:** + Responsible for providing support to end-user community on hardware, software and network… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of...multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change… more
- Trace Systems Inc (Washington, DC)
- …contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 ... Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington,...knowledge of hardware, software, information assurance or business analytical support . + Experience must include at least two of… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support ,Information Technology (IT) ... Service Desk Technician / Help Desk Analyst to provide world-class IT support ...Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer… more
- General Dynamics Information Technology (Arlington, VA)
- … Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** Security+, CE - ... support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,...of a team that supports and operates a 24x7x365 Service Desk . + Ability to support… more
- Cayuse Holdings (Arlington, VA)
- …knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support . + Exceptional ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE Statement We are an...environment. The Infrastructure teams support servers running Red Hat Enterprise Linux (RHEL) 5 &… more
- Gama-1 Technologies (Silver Spring, MD)
- …or without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, ... incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support Work...Service Desk metrics/SLAs, and mobile device support Work authorization/security clearance requirements Ability to obtain a… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are ... not limited to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide remote technical ... Description RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept...etiquette in responding to customer calls or inquiries for service and support . + Demonstrate strong attention… more
- COMSO, Inc (Fort Meade, MD)
- …with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet ... 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician II Transform technology into opportunity as a Help Desk … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more