- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- American Bankers Association (Washington, DC)
- …transfer, etc. **Escalation Tier ** **:** + Receive and manage all Tier 1 and 2 escalations within Service Level Agreement (SLA). **Other primary ... Description:** The position is responsible for providing excellent expert ( Tier 3) customer service to ABA's internal...primary point of contact for all Tier 1 and Tier 2 escalations… more
- MindPoint Group (Sterling, VA)
- SOC Analyst - Tier 2 - Clearance Required **Department:**...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their ... SOC **Location:** Sterling, VA MindPoint Group is searching for a ** Tier 2 SOC Analyst** to support a law enforcement customer in Washington, DC. Here at… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...and Citrix + Promptly assign unresolved incidents to higher Tier support or internet service providers to… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- Link Solutions Inc (Frederick, MD)
- …operation and use of related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and ... "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000- 1 :2018, ISO 27001:2013 certified and appraised for CMMI ML3...of core work hours for unscheduled events or scheduled service interruptions. + Capable of lifting and moving basic… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …https://vimeo.com/732533072 Job Description HII - Mission Technologies is currently seeking a Journeyman Tier 2 Systems Administrator to work out of Columbus, OH ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- GovCIO (Washington, DC)
- …to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator tier - 2 -support/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret...data loss prevention + Deploy patches, critical updates and service packs using IBM BigFix while adhering to contract… more
- IntelliDyne (Washington, DC)
- …Position Salary: $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk. + Provide remote and on-site troubleshooting for ... system. + Work with VIPs, providing a "white glove" service where necessary. + Monitor and update all incidents...+ Document, update and close tickets according to defined service level agreement requirements. Qualifications: + Have a Bachelor's… more
- ManTech (Washington, DC)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's degree ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join...related field) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- CACI International (Hanover, MD)
- ServiceNow System Administrator ( Tier 1 / 2 ) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * * CACI is seeking a ServiceNow System Administrator ( Tier 1 / 2 ) to join our...similar scope, type, and complexity is required. + Two ( 2 ) years of experience with Service Management… more
- KeenLogic (Washington, DC)
- …experience supporting Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + years' experience supporting and ... technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with ... USCP customers. Document all requests for service using the existing Help Desk ticketing...call, and in-person. Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- Farfield Systems (Fort Meade, MD)
- …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- Ankura (Washington, DC)
- …Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The Service Desk ... Technician will provide technical support and leadership to Tier 1 team members. + End user...required on a limited basis. Responsibilities: + Provide remote Tier 2 support and utilize ticket tracking… more
- Synergy ECP (Columbia, MD)
- System Administrator 2 Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+21046) Job Type Full-time Description System Administrator Level 2 Provides ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, ... System Administrator Level 2 Position Summary DarkStar Intelligence is seeking System...systems enhancements to improve reliability and performance. + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- M. C. Dean (Annapolis Junction, MD)
- …customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, vendors, and ... **System Administrator 2 - Annapolis Junction, MD** ID **12271** Location...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- COMSO, Inc (Fort Meade, MD)
- …issue. + Document and communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests received via phone, ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE,...- 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a… more
- Ops Tech Alliance (Fort Meade, MD)
- …this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) + Provide identification, diagnosis ... System Administrator Level 2 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more