- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team ... + Provides technical support and troubleshooting to network, desktop, and/or systems...problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …of components and equipment. + Performs technical tasks and provides site support . + Troubleshoots hardware and software problems and interconnectivity issues. + ... or a Bachelor of Science and 10 years of experience + Application Support + Communication Skills + Creative Problem Solving + Lexmark Printer Troubleshooting +… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** to ... 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem...field ) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- Red River (Arlington, VA)
- …**Essential Duties and Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding to, documenting, ... This position requires a Bachelor's degree in a related field and a minimum of 5 years of experience...IT support strategies. + Operate and maintain Tier 2 Tech Control Helpdesk functions in… more
- Georgetown Univerisity (Washington, DC)
- …meet. At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality ... customer service and support within the Information Systems Technology department at the...and Qualifications + Bachelor's degree in computer science/engineering related field + Minimum of two years related experience +… more
- Orion Consortium (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team ... TS/SCI FS poly required. Position Description: + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …https://vimeo.com/732533072 Job Description HII - Mission Technologies is currently seeking a Journeyman Tier 2 Systems Administrator to work out of Columbus, OH ... development, cybersecurity and the electromagnetic environment uniquely enables us to support sensitive missions for federal agency partners. Meet HII's Mission… more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support , Asset Management, Training ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 1 Help Desk Support Services Specialist**...+ A bachelor's degree (in Computer Science or related field ) or equivalent; in lieu of a degree 6… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have ... troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier -II work center support , receiving and logging trouble calls from… more
- ManTech (Washington, DC)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team...field ) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- Gama-1 Technologies (Silver Spring, MD)
- …Be familiar with standard concepts, practices, and procedures within the IT Customer Support field . This position includes working with service delivery metrics, ... needed during times of surge (this will include desktop Tier 2 activities or Tier ...a security clearance + At least 5 years of Tier II onsite and remote support experience… more
- Leidos (Washington, DC)
- **Description** Personal Security Tier II SAP Adjudicator Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the ... ahead! We are in search of a Personal Security Tier II SAP Adjudicator located in in the Greater...with the customer providing Subject Matter Expertise, providing direct support to; SAP eligibility determinations, monitor and track personnel… more
- SAIC (Washington, DC)
- …database/library of all supporting documentation. JOB DESCRIPTION: + Provides technical support to field engineers, technicians, and product support ... **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC.… more
- Insight Global (Laurel, MD)
- … specialist to help with one of their acquisition companies. This person will deal with tier 2 support in break-fix issues on PCs and printers. Some software ... . Skills and Requirements 2 + years experience in a desktop support / field support role Network experience specifically with wireless access points and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …response, turnaround, and resolution adhering to defined SLA metrics. + Works with end-users and Tier 2 daily via phone or email. + Attends and supports both ... Provides ongoing technical support and maintenance of production and development systems...Degree in Information Technology, Computer Science or a related field preferred. + 2 -5 years of experience… more
- Synergy ECP (Annapolis Junction, MD)
- …Description SynergyECP has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 ... IT Field Support Specialist Annapolis Junction, MD...experience. Equivalent education and experience: Associate's degree and two ( 2 ) years of experience. Highly skilled in installing, repairing… more
- Lockheed Martin (Arlington, VA)
- …systems\. \- Provide ad\-hoc troubleshooting during operations to include working issues at the tier 1/ tier 2 system levels\. \- Perform technical ... integration, testing and patching experience in a remote infrastructure environment\. Hardware field support and COTS equipment removal and replacement\. Solid… more
- COMSO, Inc (Annapolis Junction, MD)
- Field Support Technician (TS/SCI w/ Polygraph)...gather information about problems + Will interface with our Tier 2 technical support team ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...to transfer files between networks. Education & Experience: Level 2 : + Bachelors degree & 10 years' experience +… more
- NANA Regional Corporation (Arlington, VA)
- …and excellent retirement options. **Job Summary:** Suvi is looking for a Technician ( Field Service Representative) to support our government client in Arlington, ... of software tools. + Coordinates all training and operational support activities with Training Field POC. +...in a mixed classroom/desk-side assistance training environment. Help Desk Support + Provides Tier I and … more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team ... + Provides technical support and troubleshooting to network, desktop, and/or systems...problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access… more